Cynthia Macias

I've supported personal injury law firms including Chaffin Luhana LLP, Mucerino Law Accident Injury Lawyers, PLLC, Triten Law, and Kazerouni Law Group, APC. I conduct structured client interviews, assess case eligibility, and transfer qualified matters to legal teams.

I manage high-volume inbound calls, emails, scheduling, and CRM documentation with accuracy, confidentiality, and empathy. I explain legal processes clearly while building rapport with prospective clients.

My administrative experience also includes front desk operations at H&R Block, legal property documentation at Caprenos, Inc., and HIPAA-compliant patient intake for Dr. John Lane, MD.

I'm bilingual in English and Spanish and comfortable supporting fast-paced teams where professionalism and careful records management matter.