Open to opportunities

Nancy Gonzalez

@nancygonzalez1

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Dedicated paralegal with strong customer service and administrative skills.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for professional growth.

I am a dedicated paralegal with extensive experience in family law and a strong background in customer service. My journey began at Utah Legal Services, where I honed my skills in legal documentation, client advocacy, and case management. I take pride in my ability to navigate complex legal processes while maintaining a professional demeanor and a positive attitude.

Throughout my career, I have demonstrated my commitment to helping others, whether through my role as a Victim Witness advocate or as a Call Center Representative. I excel in administrative support, data entry, and strategic planning, ensuring that all tasks are completed with attention to detail. My bilingual abilities further enhance my capacity to connect with diverse clients and provide exceptional service.

Experience

Work history, roles, and key accomplishments

Paralegal

Utah Legal Services

Dec 2021 - Mar 2024 (2 years 3 months)

Managed legal documentation and client interactions for family law cases. Responsibilities included filing legal papers, conducting client screenings, drafting legal documents, and maintaining case files. Provided pro bono assistance and conducted legal research to support proceedings.

Legal Research Legal Drafting Client Communication Administrative Support

Victim Witness III

Saint George Police Department

Jul 2021 - Jan 2022 (6 months)

Provided advocacy and support to victims of crime. Responsibilities included reading police reports, communicating with victims about resources, and filing protective orders. Maintained victim tracking database and liaised with courts and prosecutors.

Victim Advocacy Database Management Communication Skills Legal Documentation Reports

Call Center Representative

Zions Bancorporation

Oct 2020 - May 2021 (7 months)

Handled incoming calls from various banks, assisting clients with account inquiries and account verification. Provided customer service and support while working from home.

Customer Service Account Management Communication Skills Problem Solving Remote Work Data Entry Customer Support

Education Registrar

SAC E&W ACCE & BRHS, MUSD

Sep 2019 - Aug 2020 (11 months)

Maintained and analyzed student databases, processed admissions, and ensured accuracy in student records. Communicated with staff and other schools to manage student information and compliance.

Database Management Data Entry Student Records Communication Skills Compliance

Office Technician

Student Achievement Center, MUSD

Sep 2017 - Aug 2019 (1 year 11 months)

Managed attendance records and provided administrative support. Responsibilities included processing documents, scheduling appointments, and ensuring compliance with safety protocols.

Administrative Support Scheduling Communication Skills Compliance Database Management Customer Service

Healthcare Administrative

Elmcroft Senior Living & Memory Care Community

Jul 2014 - Jul 2015 (1 year)

Provided administrative support in a senior living facility, managing reception duties and handling confidential information. Assisted residents with communication needs related to Alzheimer's and Dementia.

Confidentiality Customer Service Communication Skills Administrative Support Organizational Skills Multitasking