FOUZIA JAVED

Managed client inquiries for visa and consultancy services, including documentation guidance and accurate recording of meeting minutes. Tracked application status, handled client queries, and delivered travel consultations with itinerary and flight planning support.

Handled visa and consultancy inquiries by guiding clients on requirements, policies, and supporting documents. Provided travel consultations, maintained office records and application tracking, and responded to client queries with timely updates.

Resolved high-volume customer inquiries via phone, email, and live chat while executing accurate data entry for client tracking. Performed outbound follow-up calls, escalated priority issues, and maintained professional communication standards.

Supervised daily office operations and administrative functions, managing staff concerns and delegating responsibilities. Conducted meetings, supported workflow efficiency, and contributed to recruitment and onboarding of new staff.

Trained and supervised staff, maintaining strong teamwork and daily service operations. Monitored stock control, hygiene compliance, handled customer complaints, managed cash handling and systems, and evaluated staff performance.

Managed front desk operations, greeting members and providing membership information and issue resolution. Maintained member data and administrative records, monitored cleanliness, and supervised equipment maintenance.

Handled inbound and outbound customer service calls, providing accurate information and managing service updates. Resolved complaints, maintained CRM/customer records, followed up for feedback, and assisted with training newly appointed staff.

Managed office administration, documentation, and correspondence, including preparation of financial reports and petty cash records. Coordinated with sales teams to support target achievement and supervised clerical staff to maintain smooth workflow.

Managed events from proposal through execution by coordinating with clients to deliver their requirements. Led operational and administrative teams to ensure events were delivered on time and within budget.

Performed secretarial and administrative duties, including preparing reports and managing financial data for management review. Coordinated office supplies and inventory records, managed invoices and billing follow-ups, and scheduled meetings and calendars.

Achieved sales targets through active customer engagement and maintained relationships with existing clients and partners. Managed sales reporting and performance tracking to support ongoing business results.

Earned a master’s degree from Jinnah University (Jan 2007–Jan 2008).

Earned a bachelor’s degree from Jinnah University (Jan 2005–Dec 2006).

Completed F.Sc at Govt. Degree College (Jan 2004–Dec 2006).

Completed Matric at Oxford High School (Jan 2002–Dec 2003).