WMWafalme Media
@wafalmemedia
Customer-focused communications and media professional specializing in remote customer care.
United Arab EmiratesWhat I'm looking for
I am a dynamic, self-taught communications and customer-care professional with 10+ years of experience across customer support, social media, content creation, and marketing. I combine creative production skills with strong organizational and leadership abilities to deliver exceptional client experiences.
My roles have included marketing management, social media management, content creation, online customer support, and administrative leadership in fast-paced UAE and Kenyan markets. I have led projects that increased visibility and sales, and I am proficient with Adobe Creative Suite and AI prompting to improve efficiency.
I thrive in remote, night-shift (UAE-aligned/US hours) environments, and I prioritize empathetic customer service, strategic marketing, and collaborative team guidance to drive measurable business outcomes.
Experience
Work history, roles, and key accomplishments
C.E.O Personal Assistant
CTG General Trading LLC
Mar 2024 - Present (1 year 11 months)
Served as CEO personal assistant and marketing/social media manager, leading content creation and online customer care to professionalize operations and improve competitiveness in the UAE market.
Marketing Manager
Yuvinalis Tourism LLC
Aug 2023 - Feb 2024 (6 months)
Led online and offline marketing, content and PR efforts and supervised customer support, increasing company visibility by ~60% in the African–UAE tourism segment.
Assistant Marketing Manager
Furniture Elegance Ltd
Mar 2021 - Jun 2023 (2 years 3 months)
Managed content, social media and online customer service while leading marketing projects that contributed to a ~20% quarterly sales increase.
Manager Creative Director
Wafalme Media
Jan 2018 - Jan 2021 (3 years)
Operated a creative media services business delivering content, direction and consulting for clients across hospitality and legal sectors, managing projects and client relationships.
Marketing Intern
Sarasa Resort & Cottages
Jan 2016 - Jan 2018 (2 years)
Supported marketing, content creation and online customer service efforts while assisting supervisory and administrative tasks to improve guest communication.
Booking Clerk
Modern Coast Express Ltd
Jan 2013 - Jan 2015 (2 years)
Handled bookings, customer care, PR assistance and operations support, contributing to customer service and operational patrol tasks.
Office Clerk
Gamara Investments Ltd
Jan 2010 - Jan 2012 (2 years)
Performed office clerical duties, customer care and operations support including clearing and forwarding tasks within the company.
Education
Degrees, certifications, and relevant coursework
Kimilili Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Completed secondary education culminating in the Kenya Certificate of Secondary Education (KCSE) in 2010.
Self-taught
Self-directed study, Media & Communication
Independent learning focused on media, communication, creative tools, and customer care skills.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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