Bilingual professional with 10+ years in customer service and leadership, currently working as a Reservations Team Lead while providing Swahili–English interpretation. Passionate about helping people communicate clearly and making every interaction smooth and respectful. Ready to bring my language skills and client support experience to a dedicated interpreter role.
JMLooking for a job
Jackline Maina
@jacklinemaina
Customer relations expert with a decade of hospitality experience.
United Arab EmiratesWhat I'm looking for
Results-driven customer service professional with over 10 years of experience in delivering exceptional client support across hospitality and service industries. Adept at managing high-volume customer interactions, resolving inquiries efficiently, and enhancing customer satisfaction in fast-paced environments. Skilled in relationship management, problem-solving, and process improvement to drive seamless customer experiences. Seeking to leverage expertise in customer service and relationship management to provide high-quality support, foster client loyalty and optimize service operations.
Experience
Work history, roles, and key accomplishments
AP
Current
Reservations Team Leader
Andaz Dubai The Palm
Oct 2022 - Present (2 years 8 months)
As a Reservations Team Lead, I conduct performance evaluations, manage team shifts, and monitor guest interactions to ensure high service standards. I analyze reservation processes for efficiency and collaborate with sales and marketing teams to optimize availability and promotions.
AP
Reservation Agent
Andaz Dubai The Palm
Sep 2017 - Nov 2022 (5 years 2 months)
In my role as a Reservation Agent, I handled incoming reservations through various channels, managed reservation details in the property management system, and ensured guests received all necessary information for their stay.
MJ
Waitress
Madinat Jumeirah
May 2017 - Apr 2019 (1 year 11 months)
As a Waitress, I managed guest inquiries and complaints, ensuring prompt resolutions. I coordinated with restaurant staff to optimize guest seating and reservations, enhancing the overall customer experience.
Education
Degrees, certifications, and relevant coursework
NS
Nairobi Institute Of Business Studies
Certificate, Sales and Marketing
2014 - 2015
Earned a Certificate in Sales and Marketing, enhancing skills in customer relations and sales strategies.
JT
Jodan College Of Technology
Associate Degree, Tourism Management
2013 - 2015
Completed an Associate Degree in Tourism Management, focusing on customer service and hospitality management principles.
AT
Amboseli Institute Of Hospitality and Technology
Associate Degree, Food Production
2011 - 2012
Obtained an Associate Degree in Food Production, gaining knowledge in culinary skills and food service management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United Arab EmiratesAuthorized to work in
KenyaSalary expectations
50k-100k USD
Social media
Job categories
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