Shirley Kariuki
@shirleykariuki
Customer service professional delivering solutions that boost satisfaction and loyalty.
United StatesWhat I'm looking for
I am a highly motivated and personable customer service professional with a strong foundation in communication, problem-solving, and client support. I consistently practice patience, adaptability, and remain calm under pressure in fast-paced environments.
Across retail, hospitality, call center, automotive BDC sales, and healthcare settings, I have resolved complex customer inquiries, managed high-volume inbound calls, and processed transactions with accuracy while meeting performance expectations.
I quickly learn new systems and processes, contribute to team goals, and focus on building positive relationships that enhance customer retention and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
University of Kansas Medical Center
Jul 2023 - Aug 2025 (2 years 1 month)
Provided accurate service information, processed transactions with high accuracy, resolved issues to enhance retention, and contributed to team goals in a healthcare environment.
BDC Sales Representative
McCarthy Chevrolet
Nov 2022 - Jul 2023 (8 months)
Managed 100+ daily customer calls, identified sales leads, maintained product and inventory knowledge, and cultivated client relationships to meet sales quotas.
Call Center Agent
Centrinex
Jul 2022 - Oct 2022 (3 months)
Handled high-volume inbound calls, resolved complex customer inquiries through active listening and empathy, and maintained quality standards in a fast-paced environment.
MAManaged guest check-ins/check-outs, handled inquiries and financial transactions, and coordinated with hotel staff to resolve issues and improve guest satisfaction.
Customer Service Representative
Target
Apr 2018 - Aug 2020 (2 years 4 months)
Delivered customer service on the sales floor, resolved customer complaints and inquiries, and maintained store presentation and safety standards to support sales and guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Grandview High School
High School Diploma, General High School Studies
2017 - 2021
Grade: 3.87 GPA
Activities and societies: Awarded perfect attendance
High school diploma awarded with a 3.87 GPA and perfect attendance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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