Open to opportunities

Kelly Nelson

@kellynelson

Message

I am an energetic customer service professional delivering exceptional guest experiences and revenue growth.

United States

Message

What I'm looking for

I want a customer-facing role where I can apply strong communication and problem-solving to boost guest satisfaction, mentor teammates, exceed sales targets, and support company growth.

I am an energetic, results-driven customer service professional with experience in hospitality, retail, and remote call center environments. I consistently achieved 95%+ Guest Satisfaction Scores, ranked in the top 5% for first-call resolution and upselling, and maintained 100% Quality Assurance scores for compliance, tone, and accuracy. I have a proven record of surpassing upsell and cross-sell targets and retaining guest loyalty by resolving escalated concerns.

I enjoy mentoring and training new hires to improve onboarding speed and service quality, and I bring strong communication and problem-solving skills to every role. I am seeking opportunities where I can continue to drive guest satisfaction, support revenue growth, and contribute to a collaborative team culture.

Experience

Work history, roles, and key accomplishments

International Call Center Representative

Marriott International

Jul 2022 - Jun 2024 (1 year 11 months)

I was an international reservations specialist. My drive for this job far exceeded what this job title may express. To me it was about my clients not only thinking they truly matter but also FEELING like they DO matter! I owned my calls and I ensured that client never felt abandoned if what was needed was me and my reassurance that a room would be theirs

Supervisor

Ocean State Job lot

Dec 2015 - Jan 2016 (1 month)

Coordinated associate schedules and coverage, trained new hires to meet company standards, and managed ordering and receiving to support merchandising needs.

Team Leadership Scheduling Inventory Management Merchandising