Di'Monique Lattimore

Answered inbound calls promptly and professionally, booking and managing guest reservations across Hilton properties. Processed credit card transactions and handled cancellations, revisions, and updates to reservation details.

Performed ramp operations in a fast-paced, outdoor airport environment with frequent physical activity. Assisted disabled customers and handled luggage and equipment up to 70 pounds.

Assisted the General Manager with daily reporting, bank deposits, and operational oversight. Supported hiring, training, inventory tracking, guest complaint resolution, and invoicing/payment activities.

Greeted and registered guests, issued room keys, answered phones, and provided information on hotel services and locations. Upsold rooms, processed cash and credit transactions, completed daily accounting reports, and resolved guest requests and complaints.

Delivered customer support in a fast-paced, metric-driven environment by answering account-related questions. Documented account information, offered solutions to customer needs, and navigated Windows-based systems while multitasking.

Supported planning, performance improvement, quality improvement, and productivity initiatives with directed administrative and leadership responsibilities. Completed formal documentation including letters, reports, memos, requisition forms, and official orders while managing office supplies, training scheduling, and organized files.

Offered products and services to help customers meet financial goals and handled inbound credit card customer calls. Educated customers on additional banking channels and related services while meeting sales benchmarks.

Currently pursuing an Associate degree in Psychology.

Earned a diploma in Business from Penn Foster.

Earned a diploma in General Studies from Highland Springs High School.