Deahanna Silmon
@deahannasilmon
I resolve complex customer issues and improve high-volume service operations.
United StatesWhat I'm looking for
At T-Mobile, I've handled high volumes of customer interactions since 2007, resolving escalations, analyzing financial situations, and developing customized solutions that improve payment outcomes, reduce delinquency, and protect revenue.
I've also supported process improvements, cross-functional issue resolution, peer training, and accurate confidential records management. Previously, at Embassy Suites by Hilton, I supervised front desk operations, coordinated reservations and guest requests, trained new representatives, and improved service consistency in a fast-paced hospitality environment.
Experience
Work history, roles, and key accomplishments
Provided exceptional customer service in a high-volume environment, resolving complex concerns and maintaining confidentiality. Analyzed customer financial situations to develop customized solutions, reducing delinquency and improving payment outcomes.
Education
Degrees, certifications, and relevant coursework
Auburn University
Bachelor of Science, Business Communications
Bachelor of Science in Business Communications from Auburn University, completed in 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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