Christopher Morton
@christophermorton
Customer service professional with expertise in front desk operations.
United StatesWhat I'm looking for
I am a dedicated professional with a strong academic background in economics and business administration, complemented by extensive hands-on experience in sales and operations support. My career has been marked by a commitment to delivering exceptional customer service and ensuring smooth operational processes. I pride myself on my ability to handle tasks accurately and efficiently, which has consistently resulted in positive experiences for guests and clients alike.
Throughout my career, I have worked in various front desk roles across multiple prestigious hotels, including Aloft South Bend and The Miami Beach EDITION. In these positions, I have honed my skills in guest relations, reservations management, and night auditing. My experience has equipped me with the ability to manage guest requests effectively and maintain high standards of service, ensuring that every guest feels valued and attended to.
I am eager to bring my expertise in customer service and operations to a new role where I can contribute to a team that values excellence and innovation. I am particularly interested in opportunities that allow me to leverage my skills in a dynamic environment, fostering positive guest experiences and operational success.
Experience
Work history, roles, and key accomplishments
Front Desk/Night Auditor
Aloft South Bend
Sep 2019 - Present (5 years 10 months)
Managed guest check-ins and check-outs, performed night audit functions twice weekly, and fulfilled guest requests. Ensured smooth hotel operations by answering phones and preparing the premises for the morning shift.
Front Desk/Night Audit
The Miami Beach EDITION
Jan 2019 - Present (6 years 6 months)
Facilitated guest arrivals and departures, and meticulously managed reservations and itineraries for VIP guests including Ambassador, Titanium, and Platinum tiers. Provided essential support for PBX, Concierge, and VIP Concierge services as required.
Front Desk/Night Audit
Residence Inn Mishawaka
Aug 2017 - Present (7 years 11 months)
Handled guest check-ins and check-outs, conducted night audits twice a week, and managed phone communications. Promptly responded to guest requests and assisted with breakfast setup.
Front Desk/Night Audit
The Inn at Laguna Beach
Sep 2013 - Present (11 years 10 months)
Managed guest arrivals and departures, and performed essential night audit responsibilities. Ensured efficient hotel operations and provided comprehensive support to guests.
Front Desk/Night Audit
Embassy Suites Irvine
Feb 2013 - Present (12 years 5 months)
Oversaw guest check-ins and check-outs, and expertly managed reservations and itineraries for Ambassador, Titanium, and Platinum guests. Provided crucial support for PBX, Concierge, and VIP Concierge services when necessary.
Education
Degrees, certifications, and relevant coursework
Yucaipa High School
High School Diploma, General Studies
Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills for further education.
URUniversity of Redlands
Bachelor of Arts, Philosophy
Completed a Bachelor of Arts degree with a focus on Philosophy. Gained a strong foundation in critical thinking and analytical reasoning.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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