Looking for a job

Kate Delaney

@katedelaney

Message

I resolve customer, guest, and order issues across hospitality, retail, and e-commerce.

United States

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve complex guest or customer needs, support smooth operations, and deliver clear, welcoming service across phone, digital, or in-person channels.

I've delivered guest and customer support for Embassy Suites by Hilton, Speedway Motors, The Walt Disney Company, and Hilton Worldwide. I handle high-volume inquiries, reservations, ticketing, billing, order issues, returns, and account concerns with a customer-first approach.

At Speedway Motors, I provided remote support for order troubleshooting, returns, account concerns, and automotive-part guidance while coordinating with warehouse and sales teams. At Disney, I supported park guests with ticket sales, attraction and dining information, special events, and concern resolution.

I've also managed front-desk and overnight hotel operations, including check-ins, check-outs, payments, financial audits, reservations, and cross-department coordination. I'm bilingual in English and Spanish, organized in CRM documentation, and focused on creating welcoming, seamless experiences.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

Embassy Suites by Hilton

Aug 2025 - Present (1 year 1 month)

Provides warm, efficient guest service during check-in, check-out, and throughout each stay. Manages reservations, room assignments, and guest inquiries while maintaining Hilton brand standards.

Guest Service Reservations Billing Problem Solving Team Coordination