Anisha User

Collaborated with senior leaders to adjust staffing plans and ensure high service levels in a dynamic, fast-paced environment. Developed training materials and proactively addressed scheduling challenges to maintain operational excellence and customer satisfaction.

Delivered high-volume, premium customer service in a call center environment, consistently enhancing customer satisfaction ratings by 25%. Conducted daily coaching sessions to improve active listening and customer engagement techniques, ensuring each interaction was tailored and effective.

Oversaw daily operations in a high-demand hospitality setting, ensuring an exceptional guest experience through attentive service and efficient management. Implemented strategic initiatives to improve service quality, resulting in a 30% revenue increase within six months.

Completed coursework at Broward College, focusing on foundational studies relevant to professional development. This academic pursuit enhanced skills applicable to various professional environments.

Obtained a certification in Introduction to SQL and Database from Dataquest.io. This program provided foundational knowledge in database management and SQL queries, enhancing technical proficiency.

Completed coursework at Miami Dade College, contributing to a broad educational background. This academic experience provided a foundation for further learning and professional growth.

Received a high school diploma from Dr. Michael M. Krop Sr. High School. This achievement signifies the completion of secondary education, providing a strong basis for future academic and professional endeavors.