Deborah Rice

Developed and implemented sales strategies with customers, identifying needs through account review and assessments. Handled customer situations by making amicable decisions for both customers and the company, while maintaining updated files on business operations and sales histories.

Accurately prepared and processed forms to change customer service levels and completed dozens of calls daily following scripts. Engaged with customers to understand and resolve issues, answer product questions, and effectively sell products by demonstrating features and technical knowledge.

Ensured all customers received friendly, quick, and efficient service and communicated regularly with the management team on sales and customer feedback. Coached, trained, recognized, and managed all aspects of performance for store associates, developing a bench of talented workers.

Developed and maintained effective working relationships with team members, management, and customers. Collaborated with the store manager to direct and delegate work assignments, ensuring the execution of plans and strategies across the store.

Maintained an onsite presence to ensure the operations team met all company operational standards and managed the performance of team members. Oversaw daily operations focusing on efficiency, team collaboration, and process improvements, while mentoring entry-level associates to achieve leadership positions.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.