Open to opportunities

Priyanka Priyanka

@priyankapriyanka1

Message

Highly motivated customer service representative with retail and hospitality experience.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and experienced customer service representative with a proven track record in the retail and hospitality sectors. I excel in managing staff and responsibilities in fast-paced, high-volume environments, ensuring that quality service is always delivered. My experience includes managing product ordering, budgeting, merchandising, and inventory, which has equipped me with the skills necessary to optimize resource allocation and maintain operational efficiency.

Throughout my career, I have demonstrated strong recruiting skills and have successfully trained new hires, fostering a positive work environment. My ability to conduct investigations, manage store operations, and ensure adherence to food safety regulations has been instrumental in maintaining high standards of service. I pride myself on my excellent communication skills, always greeting customers with a smile and actively seeking ways to assist them.

I am currently seeking to leverage my skills and experiences in a customer service representative role where I can continue to grow and contribute positively to the team and organization.

Experience

Work history, roles, and key accomplishments

Current

Corporate Store Manager

Current

Bulk Barn

Jun 2023 - Present (2 years 1 month)

Prepared team schedules and conducted training for new hires. Managed product ordering and stocking to ensure optimal inventory levels. Oversaw budgeting to optimize resource allocation.

Scheduling Inventory Management Budgeting Merchandising Recruitment Food Safety Stock Control

Front End Customer Service

Thrifty Foods

Feb 2022 - Present (3 years 5 months)

Provided a positive customer experience with fair, friendly, and courteous service. Registered sales on a cash register by scanning items, itemizing, and totaling customer purchases. Resolved customer issues and answered questions.

Customer Service Cash Register Sales Self Checkout Supervision Opening Procedures

Part Time Member

A&W

Jun 2019 - Present (6 years 1 month)

Served customers and prepared orders efficiently. Maintained cleanliness and performed daily prep tasks. Worked in the drive-thru, ensuring service speed was maintained within two minutes.

Customer Service Drive Thru Operations Speed Of Service

Supervisor

Dairy Queen

Apr 2019 - Present (6 years 3 months)

Trained and inspected staff in job duties, grooming, attire, sanitation, and safety procedures, rectifying deficiencies. Assisted management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees. Prepared budgets and cost estimates, and completed safety certifications.

Staff Training Safety Procedures Hiring Scheduling Budgeting Cost Estimation Record keeping Wastage Management

Supervisor

Jollibee

Jul 2018 - Present (7 years)

Handled dining area and production staff, ensuring smooth operations. Dealt with customers, co-workers, and suppliers effectively. Prepared schedules for all dining staff and managed cleaning tasks.

Customer Relations Supplier Management Scheduling Conflict Resolution Team Leadership

Auditor

DSV Warehouse

Jan 2018 - Present (7 years 6 months)

Replied to customer emails regarding products and handled phone calls. Audited online orders of cosmetics and managed delivery addresses. Managed parked and canceled orders, as well as damaged product refunds.

Email Communication Phone Support Order Auditing Delivery Management Data Entry Customer Service

Education

Degrees, certifications, and relevant coursework

High School from Haryana

High School Diploma, General Studies

Completed high school education, building a strong academic foundation. Focused on core subjects and developed essential learning skills.

St. Lawrence College

Diploma, Hospitality and Tourism Management

Completed a comprehensive program in hospitality and tourism management, gaining expertise in various aspects of the industry. Developed strong foundational knowledge in managing operations and guest services.