Deborah Oyedele
@deborahoyedele
Customer Service & telesales professional with 4+ years resolving complex inquiries, driving upsells, and maintaining CRM accuracy.
NigeriaWhat I'm looking for
I’m a Customer Service & Telesales Professional with 4+ years of experience supporting customers in contact center, retail, and financial services. I’m known for clear, calm communication during high-volume periods, and I consistently resolve complaints while keeping service quality strong.
In my remote role at Renmoney Microfinance Bank, I manage 60+ inbound and outbound calls daily, using CRM proficiency to handle issues and guide customers through loan application processes. I’ve helped increase customer satisfaction by 25%, drive a 15% increase in monthly team conversions through upselling and needs-based selling, and keep every interaction audit-ready with accurate CRM documentation.
I also bring proven telesales performance from Somemoni, reaching 100+ prospective customers weekly with real-time objection handling and a 20% upsell rate above baseline targets. In retail roles, I supported repeat patronage and maintained high accuracy in POS transactions (98%) and cash reconciliation, so I can confidently balance sales, support, and operational detail in remote or hybrid environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Renmoney Microfinance Bank
Feb 2025 - Present (1 year 5 months)
Managed 60+ inbound and outbound calls daily, resolving customer complaints and increasing customer satisfaction by 25%. Provided loan application guidance, drove upsell conversions with a 15% increase in monthly team conversions, and maintained accurate CRM documentation.
Customer Service Associate
Gamacity Enterprises
Jan 2021 - Jan 2022 (1 year)
Provided consultative selling and used product knowledge to guide customer decisions, contributing to a 10% month-over-month sales increase. Supported daily sales performance through merchandising and inventory management.
Customer Service Support (Cashier)
Temple Hill Supermarket
Jan 2019 - Jan 2021 (2 years)
Processed 100+ POS transactions daily with 98% cash-handling accuracy and reduced discrepancies by 95% through reconciliation and daily cash drawer balancing. Coordinated with team members to deliver efficient checkout experiences during high-volume periods.
Customer Service Representative
Somemoni
Jan 2024 - Present (2 years 6 months)
Contacted 100+ prospective customers weekly using persuasive communication and objection-handling to convert cold leads into engaged prospects. Achieved a 20% upsell rate above baseline targets and maintained accurate CRM records for follow-up.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Ilaro
Ordinary National Diploma (OND), Public Administration
2021 - 2023
Completed an Ordinary National Diploma in Public Administration at the Federal Polytechnic, Ilaro from 2021 to 2023.
Shofunk Computers
Diploma, Desktop Publishing
2015 - 2016
Completed a Diploma in Desktop Publishing at Shofunk Computers from 2015 to 2016.
FAS Comprehensive College
West African Senior School Certificate (WASSCE), Secondary Education
2013 - 2015
Completed the West African Senior School Certificate (WASSCE) at FAS Comprehensive College from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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