Lateefat Muhammed
@lateefatmuhammed
Sales representative and customer support professional specializing in customer relationship management and result-driven retail performance.
NigeriaWhat I'm looking for
I’m a highly innovative, dedicated, and diligent professional with a strong focus on quality customer support, customer relationship management, and delivering results under pressure.
In my current role as a Sales Representative at Cash Converters Limited, I manage retail items, provide excellent service to new and existing customers, prepare daily sales reports, and work toward company-set daily and monthly targets.
Previously, as a Collection Officer at Blueridge Microfinance Bank, I handled customer contact by phone and email, resolved issues quickly, informed customers of overdue bills, negotiated payment schedules, prepared statements, and supported improved customer support quality.
I’ve also built experience across outbound tele-sales and customer service environments, including driving conversations with customers, answering product questions, closing sales, supporting landing pages and banner promotion, and performing cash/POS collection and reconciliation. I bring strong leadership and communication skills, fluency in English, and a resourceful problem-solving mindset.
Experience
Work history, roles, and key accomplishments
Sales Representative
Cash Converters Limited
Jan 2023 - Present (3 years 6 months)
Managed items in the retail shop and provided customer service to new and existing customers. Prepared sales reports and worked to achieve daily and monthly company targets.
Collection Officer
Blueridge Microfinance Bank
Jan 2020 - Jan 2022 (2 years)
Handled customer outreach via phone calls and resolved customer issues by email and phone. Informed customers of overdue bills, negotiated payment schedules, prepared statements, and provided feedback to management.
Tele Sales Agent
Opera Advertisement
Jan 2018 - Jan 2020 (2 years)
Contacted potential and existing customers to inform them about products or services and answered product-related questions. Helped build landing pages and banners and supported ad promotion on social media handles.
Customer Service Associate
Spar Supermarket
Jan 2016 - Jan 2018 (2 years)
Collected payments from customers using a cash register and POS terminals and handled receipting. Collated payments, managed cash, and reconciled sales with machine balances for remittance.
Customer Service Representative
Gotv (Outcess) Nig
Jan 2014 - Jan 2016 (2 years)
Worked in an outbound calling center contacting customers who had not subscribed for a while. Assisted customers in solving issues related to their decoders and payments.
Education
Degrees, certifications, and relevant coursework
Lagos State University (LASU) – Anthony Campus
Bachelor of Science (B.Sc.), Business Studies
2008 - 2013
Grade: Second Upper Division
Earned a B.Sc. in Business Studies at Lagos State University (LASU) – Anthony Campus (2008–2013), graduating with Second Upper Division.
Prisimoni Comprehensive High School
Senior Secondary Certificate Examination (SSCE)
Completed SSCE at Prisimoni Comprehensive High School, Ojodu Berger.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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