D'Angelo Climpson
@dangeloclimpson
Customer-focused service specialist skilled at high-volume support and issue resolution.
What I'm looking for
I am a motivated, customer-focused professional with strong communication skills and a track record of delivering exceptional service in high-volume call environments.
I have experience handling inquiries, troubleshooting across multiple systems, and providing accurate information while multitasking across platforms.
I consistently meet or exceed goals for customer satisfaction, call quality, and response time, and I have trained new team members in call handling and system navigation.
I bring patience, empathy, attention to detail, and a commitment to building customer trust and loyalty through clear explanations and efficient problem resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Front Row Parking
Jan 2022 - Present (3 years 9 months)
Managed high volumes of customer calls and emails, resolving inquiries and troubleshooting across multiple platforms while educating customers on services to build trust and loyalty.
Call Center Representative
ABC Solutions
Jan 2020 - Dec 2022 (2 years 11 months)
Handled high-volume calls using 10+ systems to verify data, process updates, and meet goals for customer satisfaction and call quality while training new team members.
Education
Degrees, certifications, and relevant coursework
Columbus State University
Associate of Science, Sociology
2022 - 2024
Activities and societies: Member of The National Society of Leadership and Success
Associate of Science in Sociology completed between August 2022 and May 2024 with involvement in The National Society of Leadership and Success.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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