Kadaisha Long

I am a Customer Service Specialist with four years of experience in delivering high-quality support in fast-paced environments. My tenure at Teleperformance has been marked by excellence in conflict resolution, customer retention, and driving upsell conversions. I take pride in consistently exceeding performance metrics and contributing to sales growth, showcasing my ability to thrive in challenging situations.

My skills extend to adeptly using customer engagement platforms, managing support inquiries, and troubleshooting technical issues. I am passionate about providing empathetic, solution-focused service to customers, whether through phone, chat, or email. I have been recognized as a Top Performer for my commitment to quality assurance and productivity goals, and I am always looking for ways to improve workflow and customer satisfaction.

As I seek remote opportunities, I am eager to contribute to customer-centric teams that value strong communication, adaptability, and empathy. I believe that my background and skills make me a valuable asset to any organization focused on delivering exceptional customer experiences.