Deborah Bachman
@deborahbachman
Operations and systems specialist streamlining workflows through automation and AI-enabled adoption.
CanadaWhat I'm looking for
I’m an Operations and systems specialist with 20+ years of experience in retail operations, inventory flow, project leadership, and digital transformation. I focus on streamlining complex workflows and translating traditional processes into efficient, tech-enabled systems.
At Staples Canada, I led the rollout of digital reporting dashboards across distributed teams, achieving full adoption and increased reporting accuracy. I improved logistics workflows using digital planning tools to support more reliable scheduling and reduced operational friction, while managing implementation timelines with Asana/Trello-style systems.
Previously at Shoppers Drug Mart, I re-engineered regulated workflows (Lottery Services), saving 10.5 hours weekly. I also enforced SOPs to strengthen compliance and accuracy while maintaining 80%+ CSAT through structured communication, expectation alignment, and stakeholder management.
Across my roles—from Receiver/Cashier Manager/Supervisor to Project Lead for large-scale operations—I’ve consistently delivered operational precision, including 100% data accuracy through disciplined POS/MMS audits and zero-variance logistics for events serving 15,000+ guests. I now extend my systems work through AI-driven digital projects like a Resume Optimizer Application built with Gemini API + Streamlit and automation sequences for digital client onboarding.
Experience
Work history, roles, and key accomplishments
Led rollout of digital reporting dashboards across distributed teams, achieving full adoption and improving reporting accuracy. Improved logistics workflows with digital planning tools and mapped end-to-end processes to identify automation opportunities for AI-enabled operations.
Receiver / Cashier Manager
Shoppers Drug Mart #420
Jan 2017 - Jan 2021 (4 years)
Oversaw inventory receiving, merchandising execution, and secure postal operations, achieving 100% data accuracy through POS/MMS audits and reconciliation processes. Managed financial controls with zero error accuracy and handled escalated regulated customer interactions requiring precision and judgment.
Operations & Systems Lead
Shoppers Drug Mart
Jan 2017 - Jan 2021 (4 years)
Re-engineered regulated lottery service workflows, saving 10.5 hours weekly while maintaining 80%+ CSAT through structured communication and expectation alignment. Enforced SOPs to strengthen compliance and accuracy and coordinated vendors and regulated partners to ensure seamless daily operations.
Financial Planning Consultant
Investors Group
Jan 2007 - Jan 2008 (1 year)
Built investment and risk planning models to support client financial strategies while ensuring compliance with provincial and federal regulatory standards. Delivered data-driven recommendations and managed long-term client relationships through structured CRM workflows.
Project Lead, Large-Scale Ops
Radisson / Calgary Stampede
Jan 1999 - Jan 2008 (9 years)
Directed logistics for events serving 15,000+ guests each weekend, managing high-volume budgets with zero variance. Authored high-volume training materials and coordinated multi-department teams in fast-paced, high-pressure environments.
Education
Degrees, certifications, and relevant coursework
SAIT (Southern Alberta Institute of Technology)
Hotel & Restaurant Management Diploma (Honours), Hotel and Restaurant Management
Honours diploma in Hotel and Restaurant Management from SAIT in Calgary, Alberta.
SIAST (Saskatchewan Institute of Applied Science and Technology)
Business Administration (coursework), Business Administration
Completed Business Administration coursework at SIAST in Moose Jaw, Saskatchewan.
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
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