Open to opportunities

Namrata N

@namratan

Message

I lead retail and enterprise operations that improve efficiency, compliance, and team performance.

Canada

Message

What I'm looking for

I'm looking to lead operations, process improvement, and cross-functional delivery in an environment where I can use KPI analysis, project management, and data-driven decision-making to improve efficiency, compliance, and team performance.

At Dollarama, I lead end-to-end operations for a high-volume retail unit, driving 300+ daily transactions, a 10% sales revenue increase, and 10–15% efficiency gains while maintaining full compliance.

I develop and coach cross-functional teams, streamline vendor coordination and reporting, and improve task accuracy through practical training guides and shadowing sessions.

Previously at Rexall, I managed multichannel store operations, merchandising, inventory governance, and customer-service standards while safeguarding $5M+ in assets and improving front-shop revenue, retention, and team readiness.

My experience also includes IT and enterprise operations at Western University and Infosys, where I improved service delivery, access compliance, workflow tracking, KPI reporting, release readiness, and project outcomes using tools including JIRA, Confluence, Power BI, and ServiceNow.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Dollarama

Jul 2025 - Present (1 year 2 months)

Led commercial action plan execution for a high-volume retail unit, driving 300+ daily transactions and a 10% sales revenue increase while exceeding quarterly sales targets by 5%. Monitored KPIs and financial targets, ensuring compliance and empowering a cross-functional team of 25.

KPI Analysis Financial Reporting Inventory Management Compliance Team Leadership Process Improvement Vendor coordination Training Operational Efficiency

Assistant Manager

Rexall

Oct 2022 - Jul 2025 (2 years 9 months)

Led store operations across multichannel functions, overseeing a 12-person team to deliver a consistent, customer-centric experience. Owned merchandising execution and inventory governance, safeguarding $5M+ in assets and achieving 95%+ customer satisfaction.

Operations Management Merchandising Inventory Control Customer Experience Team Leadership Loss Prevention Compliance Coaching

IT Analyst (Co-op)

Western University

May 2024 - Aug 2024 (3 months)

Streamlined support workflows by documenting SOPs and creating troubleshooting guides, decreasing onboarding training time by 35%. Managed user access and permissions across multiple systems, achieving 100% accuracy and full audit compliance.

SOP Development Troubleshooting User Access Management IT Support Process Standardization Service Coordination

Operations Executive

Infosys

Jul 2019 - Aug 2022 (3 years 1 month)

Managed operations for 10+ concurrent enterprise initiatives, coordinating cross-functional teams of 10 members using JIRA and Confluence, achieving 95% on-time project delivery. Implemented Power BI KPI and SLA dashboards, improving efficiency by 20% and reducing production issues by 30%.