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mai chung

@maichung

Product operations professional at Selling Simplified who managed enterprise SaaS campaigns and built KPI reporting for digital transformation.

Canada

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At SELLING SIMPLIFIED (IDG DATA SaaS), I managed B2B SaaS initiatives for enterprise clients including Google, SAP, and Oracle. I coordinated client requirements, workflows, and performance tracking across multiple accounts, and evaluated campaign data to support improvements in client engagement and operational efficiency.

At MANULIFE VIETNAM, I developed Power BI dashboards and Excel reports for digital transformation initiatives, tracking performance and system adoption. I also supported UAT and project financial monitoring, and contributed to 100% user adoption of the new system. More recently, I developed training documentation and AI-powered onboarding content for a healthcare software platform.

Experience

Work history, roles, and key accomplishments

Current

Self-Checkout Associate & Cashier

Current

Walmart Canada

Mar 2026 - Present (8 months)

Delivered high-quality customer service while processing fast-paced transactions with strict cash compliance.

Customer Service Cash Handling Point of Sale

Campaign Manager/ Marketing Operations

Selling Simplified

Jan 2022 - Dec 2024 (2 years 11 months)

Managed B2B SaaS product initiatives for global enterprise clients, including client requirements, SOW documents, operational workflows, and performance tracking. Coordinated cross-functional teams and supported delivery of revenue-generating technology campaigns.

Project Management Client Management KPI Tracking Cross functional Coordination Data Analysis Reporting FileMaker

Project Change Management and Adoption Rate/ PMO Admin

Manulife Vietnam

Jan 2020 - Dec 2021 (1 year 11 months)

Managed KPI reporting and operational analytics for digital transformation initiatives involving 1,000 sales users. Developed Power BI dashboards and Excel reports, and managed financial data for IT projects exceeding $1M.

KPI Reporting Data Analysis Power BI Excel SAP Concur Lawson UAT Process documentation

Freelance Training Consultant & Technical Writer

HealthTech Software

Developed user guides and training documentation for a healthcare software platform. Created AI-powered training videos and onboarding content using HeyGen, and built knowledge base resources.

Technical Writer Training Documentation Heygen Onboarding Knowledge Management

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Post-Graduate Certificate, Financial Technology and Innovation

2025 -

Grade: Dean's Honour Roll

Activities and societies: Fanshawe College Fall Open House Volunteer

Pursuing a Post-Graduate Certificate in Financial Technology and Innovation with expected graduation in December 2026. Recognized on the Dean's Honour Roll and volunteered at the Fall Open House.