Debbie Victory anin

I am a dedicated Customer Care Specialist with over four years of experience at Satellite TV Company, where I honed my skills in providing exceptional customer service. My role involved making and receiving over 90 calls daily, assisting customers with technical issues, and signing up new clients. I take pride in my ability to calm distressed customers and ensure their needs are met effectively.

One of my significant achievements includes implementing a new strategy that reduced customer cancellations by 5%, contributing to a 10% annual revenue increase. I maintained an impressive 85% customer satisfaction rating, which is 15% higher than the company average. My experience has not only improved my leadership and organizational skills but has also equipped me with extensive knowledge in upselling services and products to potential clients.

In addition to my role at Satellite TV Company, I interned as a Customer Service Intern at a graphic design firm, where I provided technical support to over 10 clients daily. My ability to memorize the full list of products and prices earned me praise from my managers, showcasing my commitment to excellence in customer service.