dennis kevinDK
Open to opportunities

dennis kevin

@denniskevin

Energetic customer relations professional with a focus on marketing.

Ghana

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer relations and marketing.

I am an energetic self-starter with a strong background in Customer Relations and Marketing. My experience includes working at MTN Call Center, where I excelled in building sustainable relationships with customers through open and interactive communication. I take pride in providing exceptional service, especially when handling challenging customer situations.

With a B.Sc. in Agricultural Science from the University of Ghana, I have applied my academic knowledge to real-world scenarios, successfully multitasking and prioritizing tasks to meet team targets. My professional journey has equipped me with skills in using tools like Salesforce and Zendesk, ensuring accurate management of customer interactions and data.

Outside of work, I have a keen interest in nature and wildlife conservation, which reflects my commitment to making a positive impact in my community. I am always eager to learn and grow, seeking opportunities that allow me to contribute effectively while developing my skills further.

Experience

Work history, roles, and key accomplishments

MT

Call Center Agent

MTN

Oct 2020 - Nov 2024 (4 years 1 month)

Built sustainable relationships and trust with customers through open and interactive communication. Handled and protected confidential and sensitive data with integrity, while multitasking, prioritizing, and meeting team targets effectively.

ML

Operations Assistant

Melchia Investment Limited

May 2018 - Aug 2019 (1 year 3 months)

Monitored the tracking of vehicles and servicing of waste bins to ensure operational efficiency. Embarked on field trips to onboard prospective clients, contributing to business development.

Education

Degrees, certifications, and relevant coursework

AA

ALX AFRICA

Program, Virtual Assistance

Completed the ALX Africa Virtual Assistance Program. Acquired practical skills and knowledge essential for effective virtual assistance roles.

University Of Ghana logoUG

University Of Ghana

B.Sc. Agricultural Science, Agricultural Extension

Completed a Bachelor of Science degree, majoring in Agricultural Extension. Focused on the principles and practices of agricultural science, including methods for disseminating agricultural knowledge and innovations.

Tech stack

Software and tools used professionally

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