IOIsaac Obuor
@isaacobuor
Empathetic customer service representative with proven digital support experience.
GhanaWhat I'm looking for
As a dedicated Customer Service Representative, I pride myself on my ability to deliver exceptional support to customers in fast-paced digital environments. With a proven track record at Jumia Online, I have effectively managed 60-80 daily inquiries via email and live chat, achieving a remarkable 98% satisfaction rating. My experience includes resolving common inquiries, processing warranty claims, and ensuring timely responses, all while maintaining a calm and professional demeanor.
Throughout my career, I have honed my skills in using CRM tools like Zendesk to navigate knowledge bases and provide accurate information to customers. My commitment to clear communication and problem-solving has allowed me to build rapport with customers and contribute positively to team dynamics. I am passionate about enhancing customer experiences and continuously seek opportunities to improve service delivery.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Jumia Online
Feb 2021 - Apr 2023 (2 years 2 months)
As a Customer Support Specialist at Jumia Online, I managed 60-80 daily customer inquiries via email and chat, achieving a 98% satisfaction rating. I processed over 300 warranty claims and maintained quick response times while documenting interactions and escalating unresolved issues.
Customer Service Agent
Sedac Microcredit - Ghana
Jan 2019 - Jan 2019 (0 months)
In my role as a Customer Service Agent at Sedac Microcredit, I handled warranty support inquiries using Zendesk and collaborated with the operations team to update FAQs. I also trained new agents on communication and system usage.
Education
Degrees, certifications, and relevant coursework
Udemy
Certificate, Customer Service
2021 -
Completed a course on Customer Service Representative skills, enhancing knowledge and techniques for effective customer interaction.
Datalink University
Advance Diploma, Customer Service
2017 - 2021
Completed an Advance Diploma program focusing on customer service skills and techniques, preparing for a career in customer support roles.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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