EAEBEN A
@ebena
Customer service specialist dedicated to enhancing client satisfaction.
GhanaWhat I'm looking for
I am a dedicated Customer Service Specialist with a strong background in communication and problem-solving. My experience at the Lands Commission has honed my ability to listen attentively to customer concerns and provide effective solutions, ensuring high levels of customer satisfaction. I pride myself on my comprehensive understanding of services and policies, which allows me to provide accurate information and assistance to customers.
Currently, I work as a Content Analyst Agent at TelePerformance, where I collaborate closely with team members to optimize online advertising content and enhance platform performance. My role involves maintaining high standards of work quality and fostering a collaborative team culture. I actively contribute to team meetings, sharing insights and best practices to improve overall effectiveness.
Experience
Work history, roles, and key accomplishments
Content Analyst Agent
TelePerformance
Feb 2024 - Present (1 year 4 months)
As a Content Analyst Agent, I collaborate with team members to finalize platform development, analyze online advertising content, and ensure high work quality according to client policies. I also manage productivity goals and contribute to team meetings to enhance effectiveness.
Customer Service Representative
Lands Commission
Feb 2021 - Feb 2024 (3 years)
In my role at the Lands Commission, I listen to customer concerns, provide solutions, and ensure satisfaction. I document interactions in the Helpdesk system and collaborate with teams to resolve complex issues while maintaining compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Oguaa Technical Senior High School
High School Diploma
Activities and societies: Served as Compound Prefect, overseeing cleanliness and proper use of school facilities.
Completed High School Diploma with a focus on general education and foundational skills necessary for further studies.
SUSunyani Technical University
Higher National Diploma, Information Communication Technology
Studied Information Communication Technology, focusing on practical and theoretical aspects of technology applications in communication.
Availability
Location
GhanaAuthorized to work in
Job categories
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