Open to opportunities

Debbie Peter

@debbiepeter

Message

I resolve client issues and strengthen customer relationships across support channels.

Zimbabwe

Message

What I'm looking for

I'm looking for a client support or customer success role where I can resolve customer issues, manage relationships, use CRM tools, improve service processes, and help strengthen customer satisfaction and retention.

I've supported clients at Chemnix Beauty Academy and Flamingo Nail Bar across email, live chat, phone, in-person, and digital channels. I manage inquiries, onboarding, scheduling, follow-ups, complaints, and accurate CRM records to create seamless customer experiences.

At H-MEDIX, I promoted healthcare products, processed orders, and built customer relationships that encouraged repeat purchases. I use active listening, clear communication, and feedback analysis to resolve concerns, simplify information, and improve service processes; my work contributed to a 95% customer satisfaction rating and a 10% reduction in repeat complaints.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Flamingo Nail Bar

Jan 2025 - Dec 2025 (11 months)

Provided professional client support across in-person, phone, and digital channels, ensuring seamless customer experience. Managed appointment scheduling, confirmations, and follow-ups using CRM and booking systems.

client support CRM Appointment Scheduling Customer Service Conflict Resolution Payment Processing Record keeping

Sales Representative

H-MEDIX

Apr 2024 - Dec 2024 (8 months)

Promoted and sold pharmaceutical and healthcare products, meeting and exceeding sales targets. Managed customer relationships to drive repeat purchases and long-term loyalty.

Sales Customer Relationship Management Product Knowledge Order Processing Follow up Reporting

CRM Representative

Chemnix Beauty Academy

Feb 2022 - Dec 2022 (10 months)

Managed customer inquiries and support requests across email, live chat, and social media channels. Maintained accurate customer records and updated CRM databases to ensure data integrity.

CRM Customer Support Data Integrity Client Onboarding Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Flamingo Nail Bar

Client Support Specialist, Client Support

2025 - 2025

Provided professional client support across in-person, phone, and digital channels, ensuring seamless customer experience and service satisfaction. Managed appointment scheduling, confirmations, rescheduling, and follow-ups using CRM and booking systems.

H-MEDIX

Sales Representative, Sales

2024 - 2024

Promoted and sold pharmaceutical and healthcare products to customers, meeting and exceeding sales targets. Engaged clients through direct communication, providing product information and recommending suitable solutions.

Chemnix Beauty Academy

CRM Representative, Customer Relationship Management

2022 - 2022

Managed customer inquiries and support requests across email, live chat, and social media channels. Maintained accurate customer records and updated CRM databases to ensure data integrity.