Open to opportunities

Promise User

@promiseuser3

Customer Success & Support specialist driving retention, issue resolution, and product adoption across SaaS and operations.

Zimbabwe

Message

What I'm looking for

I’m looking to drive retention through proactive onboarding, issue resolution, and CX optimization—partnering cross-functionally to reduce churn and increase product adoption in a customer-focused environment.

I’m a results-driven Customer Success & Customer Support Specialist with 10 years’ experience delivering exceptional customer experiences across SaaS, service, and operations environments. I have a proven track record in customer retention, issue resolution, and relationship management, with a 95% satisfaction rate.

I’m skilled in CRM systems and customer lifecycle management, including onboarding, engagement, and churn reduction. Across high-volume support and sales environments, I proactively monitor customer needs, identify risks, escalate and resolve issues, and collaborate cross-functionally to improve product adoption and customer experience (CX).

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Sharegiving Sun Healthcare Ltd

Jul 2024 - Mar 2026 (1 year 8 months)

Managed customer relationships across onboarding, engagement, and retention, resolving complaints and providing product support to improve customer experience. Maintained accurate CRM records and worked to reduce churn and increase retention, supporting a 95% satisfaction rate (per resume summary).

Customer Success Management Customer Retention Customer Onboarding CRM Customer Support Chat Phone Escalation Management Cross Functional Collaboration

Sales Associate

CinderBuild Technologies

Jan 2021 - Jan 2023 (2 years)

Guided users through onboarding to improve time-to-value and product adoption, while resolving customer issues and supporting sales performance. Collected customer insights to improve service delivery and provided ongoing stock-level tracking, reporting, and after-sales support.

User Onboarding Customer Insights Sales Enablement Product Promotion Sales Performance Stakeholder Management

Sales Executive

Trade-Depot

Jan 2016 - Jan 2020 (4 years)

Executed sales strategies and supported marketing campaigns by handling customer inquiries, resolving complaints, and providing timely product and technical support. Prepared reports, reconciled financial records, and monitored customer needs to reduce churn and improve retention.

Sales Strategy Customer Support Customer Relationship Management Report Preparation