Marvellous Yolo

I handle high-volume customer inquiries across phone, email, and in-person channels, resolving complaints and escalations while keeping client relationships strong. At Magna Beauty Salon, I coordinated appointment bookings and follow-ups and maintained accurate customer and booking records.

At TheSpark Digital Tech, I was the primary point of contact for client inquiries, managing bookings, scheduling, and issue resolution. I also onboarded 10+ new employees on workflows and tools to improve team efficiency and reduce ramp-up time.

I draft client communications and post-meeting follow-ups to keep everything clear and on track. I’m comfortable working with CRM and ticketing systems and maintaining organized digital records for both client accounts and internal documentation.

I support service delivery with first-call resolution, careful data entry, and proactive communication—plus tools like Salesforce, HubSpot, and Zendesk. I also contribute to onboarding and reception operations, including call routing and visitor coordination.