RSRejoice Sillah
@rejoicesillah
Customer success professional driving adoption, retention, and cross-functional improvements.
ZimbabweWhat I'm looking for
I am a customer success and client relationship management professional with over four years' experience across SaaS, healthcare, digital marketplaces, and fintech.
I consistently manage B2B and B2C accounts, lead onboarding, conduct warm sales calls to drive upgrades, and resolve complex issues through email, phone, and live support.
I have a strong record of process improvement, documenting workflows, logging and escalating product issues via Jira, and collaborating with Product, Engineering, Fraud, and Compliance teams to improve customer experience.
My background includes client case management in healthcare, early-stage operations support in fintech, and high-volume customer support at a digital marketplace, all underpinned by hands-on use of HubSpot, Zendesk, Jira, Zoho, Slack, Stripe, Mailchimp, and Zapier.
Experience
Work history, roles, and key accomplishments
Delivered high-volume B2B and B2C support, resolved complex billing and platform issues, and drove subscription upgrades through warm sales calls, contributing to revenue growth and improved platform adoption.
Customer Success Manager
Hands of Hope Healthcare
Jun 2021 - Oct 2023 (2 years 4 months)
Managed client relationships and care plans for private clients and council brokerage, introduced digitised processes, and improved documentation and governance to enhance service continuity and operational efficiency.
Digital Media Associate
GoCaptain
Nov 2019 - Dec 2021 (2 years 1 month)
Supported early-stage fintech marketplace operations with administrative, marketing, and customer communication tasks, helping define workflows and strengthen internal structures during growth.
Education
Degrees, certifications, and relevant coursework
Coulsdon Sixth Form College
BTEC Level 3, Business / Creative Media / Performing Arts / Computer Science
Completed a BTEC Level 3 program covering Business, Creative Media, Performing Arts, and Computer Science.
La Retraite R C Girls' School
GCSEs, General Secondary Education
Grade: 9 GCSEs (B–C)
Completed 9 GCSEs with grades ranging B–C.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Rejoice?
You can contact Rejoice and 90k+ other talented remote workers on Himalayas.
Message RejoiceFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
