Deanira Cicilia

I am a driven and versatile professional with a strong foundation in project management, account management, and customer success. With over 6 years of experience, I’ve built a proven track record of increasing client retention, optimizing operations, and driving strategic growth. I specialize in aligning customer needs with organizational goals, delivering measurable value across both public and private sectors.

Most recently, I served as a Customer Success Manager at EVTools and an Operational Project Manager on contract at MRA-E. In this dual role, I managed over 80 municipalities across the Netherlands, supporting them in the development and execution of electric vehicle (EV) charging infrastructure plans. My proactive approach to customer engagement contributed to a 40% increase in EVMaps license renewals, and I maintained a 98% customer satisfaction rate through consistent follow-up, tailored support, and effective stakeholder management.

I led training sessions and onboarding workshops that improved tool adoption by 35%, enabling municipalities to more efficiently map, plan, and roll out charging points aligned with the Dutch National Charging Infrastructure Agenda (NAL 2030). By identifying customer pain points and collaborating with product teams, I also helped reduce support ticket volume by 20% in under a year, improving service responsiveness and scalability.

My core strengths lie in communication, strategic thinking, and relationship management. I excel at navigating complex stakeholder landscapes and have successfully led cross-functional projects from inception to delivery, including province-wide rollout strategies and multi-stakeholder infrastructure planning. I’m also experienced in negotiating license renewals and driving upsell opportunities, contributing to consistent year-over-year growth.

Beyond my professional responsibilities, I enjoy mentoring emerging professionals, organizing community events, and contributing to initiatives that empower others. Recently relocated to Bonaire, I’m actively seeking remote or hybrid opportunities where I can continue delivering high-impact results while enjoying a flexible and purpose-driven lifestyle.

I'm looking to bring my operational expertise, customer-centric mindset, and entrepreneurial spirit to a forward-thinking organization focused on innovation, sustainability, and long-term growth.