Open to opportunities

Halley Mulvany

@halleymulvany

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Customer service professional dedicated to enhancing client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer service professional with a strong background in customer interactions and service solutions. My skills in conflict resolution, communication, and problem-solving have consistently ensured customer satisfaction and loyalty. I pride myself on being an effective team collaborator, adaptable to changing needs, and focused on achieving results through efficient and empathetic service.

Throughout my career, I have accomplished significant milestones, such as overseeing the implementation of a new phone system that resulted in more cost-effective service and earning the highest marks for customer satisfaction company-wide. My proactive approach to meeting customer and organizational goals has been recognized in various roles, including my recent position as a Customer Service Representative at Humana, where I resolved customer complaints with empathy, enhancing loyalty and repeat business.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Humana

Jul 2024 - Nov 2024 (4 months)

Resolved customer complaints with empathy, enhancing satisfaction and loyalty. Responded promptly to customer requests for products, services, and information, ensuring accurate assistance.

Customer Service Conflict Resolution Communication Customer Satisfaction Problem Solving Empathy

Office Assistant

Professional Heating And Air

Mar 2023 - May 2023 (2 months)

Maintained confidentiality while performing administrative tasks and managing schedules, files, and workspace to enhance office efficiency. Facilitated smooth operations by handling incoming mail, phone calls, and visitor inquiries efficiently.

Scheduling Communication Multitasking

Accounts Assistant

Envirotech Systems

Oct 2022 - Dec 2022 (2 months)

Performed administrative and clerical duties including word processing, data entry, faxing, and copying. Processed payments and documents such as invoices, journal vouchers, and employee reimbursements, accurately recording amounts due.

Data Entry Payment Processing Invoicing Administrative Support Document Management

Call Center Manager

Go Do

Feb 2019 - Apr 2021 (2 years 2 months)

Reduced average handling time by developing comprehensive agent scripts and troubleshooting guides. Provided real-time coaching and feedback to agents and resolved escalated customer issues promptly to maintain satisfaction.

Coaching Performance Management Conflict Resolution Communication Process Improvement Troubleshooting