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@halleymulvany
Customer service professional dedicated to enhancing client satisfaction.
United StatesI am a customer service professional with a strong background in customer interactions and service solutions. My skills in conflict resolution, communication, and problem-solving have consistently ensured customer satisfaction and loyalty. I pride myself on being an effective team collaborator, adaptable to changing needs, and focused on achieving results through efficient and empathetic service.
Throughout my career, I have accomplished significant milestones, such as overseeing the implementation of a new phone system that resulted in more cost-effective service and earning the highest marks for customer satisfaction company-wide. My proactive approach to meeting customer and organizational goals has been recognized in various roles, including my recent position as a Customer Service Representative at Humana, where I resolved customer complaints with empathy, enhancing loyalty and repeat business.
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Work history, roles, and key accomplishments
Humana
Jul 2024 - Nov 2024 (4 months)
Resolved customer complaints with empathy, enhancing satisfaction and loyalty. Responded promptly to customer requests for products, services, and information, ensuring accurate assistance.
Professional Heating And Air
Mar 2023 - May 2023 (2 months)
Maintained confidentiality while performing administrative tasks and managing schedules, files, and workspace to enhance office efficiency. Facilitated smooth operations by handling incoming mail, phone calls, and visitor inquiries efficiently.
Envirotech Systems
Oct 2022 - Dec 2022 (2 months)
Performed administrative and clerical duties including word processing, data entry, faxing, and copying. Processed payments and documents such as invoices, journal vouchers, and employee reimbursements, accurately recording amounts due.
Go Do
Feb 2019 - Apr 2021 (2 years 2 months)
Reduced average handling time by developing comprehensive agent scripts and troubleshooting guides. Provided real-time coaching and feedback to agents and resolved escalated customer issues promptly to maintain satisfaction.
Degrees, certifications, and relevant coursework
PSCertificate, Medical Billing And Coding
Activities and societies: Honoree of Phi Theta Kappa
Software and tools used professionally
United StatesYou can contact Halley and 90k+ other talented remote workers on Himalayas.
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