Open to opportunities

Kryjulian Oum

@kryjulianoum

Message

Customer service professional specializing in billing, support, and conflict resolution.

United States

Message

What I'm looking for

I’m looking for a customer support role where I can resolve billing/account issues, process payments accurately, and handle conflict calmly. I want a team that values clear communication, problem solving, and ongoing training.

I’m a customer service professional with experience across telecommunications, retail, hospitality, and manufacturing. I focus on customer support that resolves billing and account issues while keeping accurate records.

At Charter Communications (Spectrum), I resolved customer billing, account, and mobile service inquiries, processed secure payments over the phone, and handled billing disputes. I bring strong communication, active listening, and problem solving to de-escalate issues and restore trust.

I also supported customers in retail and hospitality—processing transactions, enrolling customers in credit programs, and assisting guests through housekeeping operations. From training new employees to following quality standards in production, I bring reliability, safety, and consistency to every role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Charter Communications (Spectrum)

Jul 2024 - Dec 2025 (1 year 5 months)

Resolved customer billing, account, and mobile service inquiries. Processed secure payments over the phone, maintained records, and handled billing disputes.

Customer Support Billing Support Customer Account Management Payment Processing Phone Support Conflict Resolution Data Entry Active Listening Problem Solving Billing Disputes

Customer Service Associate

Walgreens

Oct 2022 - Sep 2025 (2 years 11 months)

Processed transactions and assisted customers with inquiries. Enrolled customers in credit programs, maintained records, and trained new employees on procedures.

Customer Service Customer Account Management Cash Handling Transaction Processing Customer Support Data Entry Conflict Resolution team training Problem Solving

House Person

Embassy Suites

Sep 2023 - Feb 2024 (5 months)

Cleaned public areas and meeting spaces and supported housekeeping operations. Assisted guests and addressed their needs during service.

Meeting Space Cleaning Hospitality Operations

Public Space Houseman

Hampton Inn

Jun 2021 - Mar 2022 (9 months)

Maintained clean and sanitary hotel areas and supported day-to-day operations. Responded to guest concerns and assisted to keep services running smoothly.

Hospitality Operations