I am an experienced customer service associate with five years of experience in retail, customer service, logistics and shipping, call center, and virtual chat support. I am highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and customer escalations.
As a client service manager, I have successfully handled time-sensitive and critical business incidents to ensure optimal uptime and client relationships. I am excited to collaborate with cross-functional teams in Product, Engineering, and Operations to help triage and resolve issues that impact the business and its partnerships. I am eager to utilize my skills and contribute to the success of this company.
United States
