Karlyn Biddle
@karlynbiddle
Program & Product Manager transforming enterprise AI operations, launching global clients, and improving SLA, revenue, and UX.
United StatesWhat I'm looking for
I’m a Program & Product Manager with 10+ years driving enterprise client launches, platform transformations, and AI-enabled operations. I lead the full product lifecycle, from requirement gathering through go-live, with a zero to one mindset in high-growth environments and a scalable approach in large enterprises.
I’ve owned E2E onboarding for over 40 new clients and 10 enterprise accounts, including Shopify, Walmart, and Uber, across global markets and varying LOBs. I’m at my best bridging technical and business teams to align output specifications, negotiate requirements, and deliver on KPI-driven outcomes.
In AI Operations, I spearhead implementation discovery and client-facing solution design, testing, and executive presentations to accelerate pipeline and new revenue opportunities. I also direct large-scale platform migrations—defining and scoping P0 requirements, leading UAT, and collaborating cross-functionally with Product, Engineering, Design, and GTM.
My work is consistently data-driven and focused on measurable impact: I’ve cut $500K from budget despite a 16% volume increase through targeted cost reduction and automation. I’ve built and managed specialized operational teams, maintained 100% SLA through in-house telephony implementation during the pandemic, and improved resolution workflows and data quality through continuous improvement and performance management.
Experience
Work history, roles, and key accomplishments
Program Manager (AI Ops)
Woflow
Feb 2022 - Mar 2026 (4 years 1 month)
Led end-to-end onboarding for 40+ new clients and 10 enterprise accounts (including Shopify, Walmart, and Uber), aligning requirements, negotiations, and KPI targets across global markets. Migrated 300+ users from legacy infrastructure, defined P0 requirements through UAT for a platform migration, and drove AI operations implementation discovery to accelerate pipeline and new revenue.
Product Manager, Customer Care
Whole Foods Market
Jan 2019 - Jan 2022 (3 years)
Owned scalable customer support tooling across telephony, CMS, chat, CRM, payments, and analytics, driving roadmap planning and requirements gathering. Cut $500K from budget despite a 16% volume increase, and maintained 100% SLA compliance while implementing an in-house telephony system with a 4-person team.
Business Transformation Lead
Rodan and Fields
Jan 2017 - Jan 2019 (2 years)
Co-led multiplatform migration and requirements gathering for a scalable global eCommerce platform supporting customers and consultants. Analyzed $8.2M revenue impact across 43K+ stop-shipment inquiries and led the Australia market launch, training new contact center staff and achieving near-100% employee retention.
Contact Center Supervisor
Rodan and Fields
Jan 2014 - Jan 2017 (3 years)
Recruited, hired, trained, and supervised 25 contact center staff, coaching team members into lead and manager roles through structured development plans. Improved operational performance by mentoring teams to exceed 95% QA KPI, achieving 15+ touches/hour, and delivering a 94% follow-up rate on 200+ daily emails.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Arts, Political Science
Earned a Bachelor of Arts in Political Science from Arizona State University.
Arizona State University
Certificate in Civic Education, Civic Education
Completed a certificate program in Civic Education at Arizona State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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