David Anderson
@davidanderson
Motivated customer service advisor with strong IT skills.
United KingdomWhat I'm looking for
I am a motivated and adaptable worker with a strong background in customer service and IT. After spending two years gaining new skills in Australia, I’m keen to return to a customer-focused remote role where I can apply my call centre experience and contribute effectively to a dynamic team.
In my recent role as a Multi-Channel Operator at Verisure, I supported customers through various platforms, including live chat, email, and social media. My ability to resolve issues efficiently and deliver exceptional customer service has been a key part of my success. Previously, I worked as a Real-Time Coach at Teleperformance, where I assisted new agents and ensured customer satisfaction through professional service.
Experience
Work history, roles, and key accomplishments
Farm Hand (Milker)
Inionba Pastoral
May 2024 - May 2025 (1 year)
Milked cows and maintained animal care routines. Managed feeding schedules for calves and supported day-to-day farm operations.
Labourer
ACL
Oct 2023 - Apr 2024 (6 months)
Performed general labouring duties on construction sites, including scaffolding and roofing. Assisted with site tasks, furniture removals, and manual work as required.
Multi-Channel Operator
Verisure
Apr 2022 - May 2023 (1 year 1 month)
Supported customers via live chat, email, social media, and Trustpilot reviews. Delivered general customer service and resolved issues across multiple platforms.
Customer Service Advisor
Verisure
Jan 2022 - Apr 2022 (3 months)
Managed queries related to alarm system maintenance and app education. Investigated alarm triggers and provided ongoing technical support.
Real-Time Coach
Teleperformance
Oct 2020 - Jan 2022 (1 year 3 months)
Assisted new agents during their first two weeks with live chat support and call handling guidance. Managed up to five chats simultaneously, offering real-time advice and coaching.
Customer Service Advisor
Teleperformance
Aug 2020 - Oct 2020 (2 months)
Processed upgrades and sales on broadband, TV and phone, managed technical queries. Ensured customer satisfaction through professional and efficient service.
Education
Degrees, certifications, and relevant coursework
Newcastle College
Level 3 Computing, Computing
Completed a Level 3 qualification in Computing at Newcastle College. Gained foundational knowledge and skills in various aspects of computing.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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