blundeag User

Handled high-volume inbound calls in a telecommunication center, excelling in high-pressure situations and maintaining a positive demeanor. Sold various services via phone, provided directory assistance, and utilized customer service platforms to manage inquiries, resolve issues, and handle financial information efficiently.

Managed warehouse operations, efficiently pulling and placing orders for delivery drivers in a fast-paced environment. Conducted phone sales for car parts and accessories, ensuring quality communication with colleagues.

Refurbished and tested a variety of everyday technology devices, including set-top boxes and smart speakers. This temporary role involved quality checking and preparing electronics for reuse.

Assisted customers and prepared orders in a butcher shop environment. Maintained cleanliness standards and managed stock by stocking fridges and shelves.

Cleaned customer and company vehicles, including interior and exterior detailing. Maintained facility cleanliness and provided general support to colleagues.

Completed a National Certificate in Digital Media. Studied fundamental concepts and skills in digital media production.

Grade: SQA National 5 literacy, National 4 English (pass), National 3 Life Skills Mathematics (pass), Level 4 Computing science & digital media (pass), National 4 Physical Education (pass)

Completed secondary education and obtained several SQA qualifications. Achieved passes in subjects including English, Mathematics, Computing Science, and Physical Education.