PSPhilip Stroud
@philipstroud
Versatile customer service agent with a passion for helping others.
United KingdomWhat I'm looking for
I am a versatile customer service agent with extensive experience in providing first-line support across various sectors, including pensions and roadside assistance. My resilience and adaptability have enabled me to thrive in fully remote roles, where I confidently assist customers with their inquiries and complaints. I take pride in my ability to communicate effectively with individuals at all levels, ensuring that I handle sensitive situations with empathy and professionalism.
Throughout my career, I have consistently achieved high productivity statistics and have been recognized as one of the top performers in incentive programs. My proactive approach has led me to mentor new starters and contribute actively during team meetings, where I share valuable feedback and suggestions for improvement. I have also developed creative solutions, such as a template for generating promotional social media pages, which has helped maintain a consistent company image across platforms.
Currently, I work at Aptia, where I serve as the first point of contact for workplace pension queries. My role involves liaising with bereaved family members and financial advisors, showcasing my ability to handle delicate circumstances with care. I am eager to continue growing my skills and contributing positively to any team I join.
Experience
Work history, roles, and key accomplishments
Pension First-Contact Team
Aptia
Nov 2023 - Present (1 year 6 months)
Provided first point of contact for workplace pension queries, answering customer calls, raising cases for the admin team, discussing pension quotations, transfers, and complaints. Liaised with bereaved family members, financial advisors, and solicitors.
Roadside Assistance Coordinator
Sensee Ltd
Jan 2022 - Aug 2023 (1 year 7 months)
Provided motoring/roadside assistance to customers of various premium vehicle brands, liaising with customers in vulnerable and dangerous situations. Resolved customer enquiries and complaints, and coordinated follow-up assistance activities.
Activities Coordinator
Find Your Activity
Jun 2021 - Dec 2021 (6 months)
Identified and contacted local activity providers, promoted the service offered by the company on social media, and provided technical support for existing customers. Created a template for generating promotional social media pages.
IBM Ignite Scheme
IBM
Apr 2021 - Apr 2021 (0 months)
Participated in a 2-week training programme focusing on communication skills, design thinking techniques, agile methodology, PowerPoint presentation, and teamwork skills.
Work Experience
4DS Construction
Nov 2019 - Nov 2019 (0 months)
Gained work experience including digging foundations/trenches, avoiding underground services, installing drywall, measuring, using correct fixings, manual handling, working on scaffolding, and general labouring.
Education
Degrees, certifications, and relevant coursework
Basingstoke College of Technology
Diploma, Carpentry and Joinery
2019 - 2020
Studied Level 1 CSkills Diploma in Carpentry and Joinery.
Aldworth School
GCSE, Multiple Subjects
2014 - 2019
Grade: English Language (Grade 4), Maths (Grade 3), Combined Science (Grade 2-2), Design and Technology (Grade 2), Business Level 1 (Pass), Certificate in Digital Applications Level 2 (Grade C)
Achieved GCSEs in English Language, Maths, Combined Science, and Design and Technology. Also completed BTECs in Business and a Certificate in Digital Applications.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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