Open to opportunities

James Stainton

@jamesstainton

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Motivated customer service professional with diverse experience.

United Kingdom

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a highly motivated individual with extensive experience in customer service roles, both in-person and over the phone. My journey began as a Lifeguard and Leisure Assistant at Parkdean Resorts, where I ensured the safety and enjoyment of guests during their holidays. This role taught me the importance of communication and customer satisfaction, skills that I have carried throughout my career.

Transitioning to a Rescue Coordinator at Call Assist, I honed my ability to remain calm under pressure while assisting customers in distress. My most recent position as a Customer Service Advisor at Firstsource Solutions/Sky allowed me to develop technical support skills for TV and broadband services, where I consistently met targets and collaborated effectively with my team. I take pride in my work and strive to complete tasks efficiently, whether independently or as part of a team.

Experience

Work history, roles, and key accomplishments

Service Colleague

ASDA

Nov 2023 - Present (1 year 8 months)

Managed stock replenishment on the shop floor and performed quality checks on products. Assisted customers in locating products and provided general support.

Stock Management Quality Control Customer Support Retail Operations Product Knowledge

Customer Service Advisor

Firstsource Solutions/Sky

Mar 2019 - Present (6 years 4 months)

Provided technical support for Sky TV and broadband customers, resolving issues efficiently. Achieved team targets and developed strong teamwork skills while working remotely.

Technical Support Customer Service Troubleshooting Teamwork Remote Work

Rescue Coordinator

Call Assist

May 2018 - Present (7 years 2 months)

Assisted individuals with vehicle breakdowns, providing guidance and support over the phone. Calmed distressed customers and accurately located their positions for recovery services.

Customer Support Problem Solving Communication Crisis Management

Lifeguard/Leisure Assistant

Parkdean Resorts

Jun 2014 - Present (11 years 1 month)

Ensured the safety and enjoyment of guests by working closely with the public. Maintained up-to-date safeguarding and first aid certifications through regular training.

Customer Service Public Safety Communication

Education

Degrees, certifications, and relevant coursework

Clacton County High School

GCSEs, General Studies

Achieved qualifications in core subjects including Maths, English, and Science, alongside vocational subjects like ICT, P.E., Media, and Food Tech. Developed foundational academic skills across a range of disciplines.