Open to opportunities

Yasin Ali

@yasinali

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Dedicated customer service professional with strong communication skills.

United Kingdom

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a dedicated and customer-focused professional with a strong commitment to providing exceptional service. My experience as a Customer Service Advisor at EE has equipped me with the skills to handle a high volume of inquiries, resolve complaints, and ensure customer satisfaction. I thrive in dynamic environments and take pride in my ability to multitask effectively while maintaining professionalism.

Throughout my career, I have demonstrated my problem-solving abilities and strong communication skills, whether assisting customers with technical support or processing upgrades and cancellations. My time at Amazon Logistics further honed my customer service skills, where I responded to inquiries and collaborated with internal teams to resolve complex issues promptly. I am passionate about contributing positively to a team and continuously improving the customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Oct 2022 - Jan 2025 (2 years 3 months)

Provided exceptional customer service by assisting customers with billing inquiries, technical support, and account management. Handled a high volume of inbound calls efficiently, resolving complaints and ensuring satisfaction and retention.

Customer Service Technical Support Billing Account Management CRM Systems Product Knowledge

Customer Support Representative

Amazon Logistics

Apr 2022 - Aug 2022 (4 months)

Responded to customer inquiries via phone and email, providing information on order statuses and delivery issues. Assisted with troubleshooting, processing refunds, and collaborating with internal teams to resolve complex issues promptly.

Customer Support Email Communication Order Management Troubleshooting Complaint Handling Team Collaboration

Key Worker

Kühne + Nagel

Oct 2020 - Feb 2021 (4 months)

Worked in a fast-paced environment, assembling essential products for global distribution while following detailed instructions. Maintained strong attention to detail and problem-solving abilities to meet company quality standards and demonstrated teamwork.

Assembly Quality Control Problem Solving Attention To Detail Teamwork Logistics Order Processing

Education

Degrees, certifications, and relevant coursework

Kingsford Community School

GCSE, General Studies

Grade: English Language: B, English Literature: B, Math: C, Business Studies: B, History: A

Completed secondary education, achieving strong grades in core subjects including English Language, English Literature, Mathematics, Business Studies, and History. Developed foundational knowledge across a diverse curriculum.

First Academy College

A-Levels & BTEC, Sociology, Health and Social Care

Grade: Sociology: C, Health and Social Care: DD

Undertook advanced level studies in Sociology and Health and Social Care. Gained in-depth knowledge and practical skills in these fields, preparing for further academic or professional pursuits.