Open to opportunities

Sahid Kamara

@sahidkamara

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Customer service professional experienced in remote support, problem-solving, and process improvement.

United Kingdom

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What I'm looking for

I seek a long-term, secure role focusing on remote customer support where I can resolve issues, improve processes, and grow transferable skills.

I am a motivated customer service professional with multi-year remote experience supporting clients at Teleperformance and Utility Warehouse. I consistently deliver polite, efficient support across phone, email, and account management while collaborating with colleagues to improve workflows.

My roles have included handling complex escalations, conducting thorough verification and data entry, and maintaining accurate records to boost customer confidence and service quality. I bring strong multitasking abilities, empathy in claimant and customer interactions, and a focus on resolving issues swiftly.

I hold undergraduate credits in Sports Science and a Coursera certificate in Foundations of Cybersecurity, and I am seeking a long-term role where I can apply and develop transferable skills in a secure, growth-oriented environment.

Experience

Work history, roles, and key accomplishments

Operations Customer Expert

Teleperformance

Sep 2024 - Nov 2025 (1 year 2 months)

Provided tailored guidance to claimants on benefits, performed accurate verification and data entry, and handled complex escalations to resolve issues and support process improvements.

Verification Data Entry Escalation Management Customer Empathy Remote Operations Process Improvement Quality Assurance

Customer Service Advisor

Utility Warehouse

Aug 2023 - Aug 2024 (1 year)

Assisted customers with product and service inquiries, resolved complaints professionally while maintaining accurate interaction records and identifying opportunities to enhance satisfaction.

Customer Service Record keeping Product Support Remote Support Communication Process Improvement Teamwork

Customer Service Advisor

Teleperformance

Apr 2022 - Jun 2023 (1 year 2 months)

Delivered polite, efficient remote customer support across phone, email, and account channels, managing multiple tasks to meet client needs and improve service satisfaction.