Daphne Plantaz

Lead day-to-day operations across multiple international online stores, covering customer experience, sales, marketing, fulfilment and business development. Coordinate an international remote team and create SOPs, workflows, and quality-control processes.

Managed the complete guest journey from pre-arrival communication and check-in through in-stay support, problem solving and departure. Coordinated housekeeping, maintenance, suppliers, schedules and daily priorities across 22-25 villas.

Supported international travellers in destination through customer service, sales, advice, problem solving and experience coordination. Worked in African tourism in The Gambia and Senegal, building first-hand understanding of destination operations and traveller expectations.

Managed sales, marketing, client communication and commercial development from enquiry through after-sales.

Guest-facing PR and marketing support in a hospitality and event environment.

Supervision, safety, customer contact and responsibility in a public leisure environment.

Led corporate outdoor activities and group experiences.

Built and ran an own fitness business, including client service, planning and delivery.

Rental brokerage and commercial supervision with client-facing responsibility.

Delivered sports activities within after-school care for children.

Customer care and control-room work in a security environment.

Owned and operated a skin and nutrition practice, combining consultations, treatments, client relationships and business management.

Customer service and support.

Nine years in a structured, high-responsibility environment requiring leadership, resilience, teamwork and decision-making under pressure. Medical and operational responsibilities supported by Medevac, First Aid and Primary Trauma Life Support training.

Administrative support within an accountancy office.

Completed sales and marketing training with TUI, focusing on customer support and commercial skills.

Completed VMBO in Care & Welfare, focusing on care and welfare topics.

Completed customer support training with TUI, enhancing service and problem-solving abilities.

Completed first aid training, covering essential emergency care skills.

Completed swim rescue training, focusing on safety and emergency response.

Completed training as an outdoor instructor, focusing on leading corporate outdoor activities.

Completed a program in marketing and communication at MBO+ level.

Completed a program as a medical assistant at MBO+ level.

Completed outdoor sports instructor training, focusing on leading outdoor activities.

Completed medevac training, focusing on medical evacuation procedures.

Completed medical care training at MBO level 2.

Completed first aid training, covering essential emergency care skills.

Completed primary trauma life support training, focusing on advanced trauma care.

Completed military general training, focusing on foundational military skills.

Completed petty officer training at MBO+ level, focusing on leadership and military skills.