Open to opportunities

Monishka Khullar

@monishkakhullar

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Dynamic multilingual professional with a passion for customer success.

Netherlands

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What I'm looking for

I seek a role that values customer-centric thinking and offers growth opportunities.

I am a dynamic, multilingual professional with extensive customer-facing experience across various sectors, including SaaS, hospitality, education, and social impact. My journey has been marked by a commitment to client satisfaction and operational excellence, which I have demonstrated through my entrepreneurial ventures and leadership roles. As the founder of The Wellness Voyage, I have developed innovative solutions that prioritize customer well-being, showcasing my ability to transform ideas into actionable strategies.

My technical proficiency in Computer Science has enabled me to design impactful digital systems, such as a Hospital Management System and a wellness app, which streamlined operations and enhanced user experiences. I pride myself on my empathetic communication style and my ability to foster long-term relationships, ensuring that every interaction is meaningful and productive. I am confident that my unique blend of skills and experiences will make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Operator

Family Transport Business

Managed calls, customer support, and logistics for a family-run transport business, overseeing daily operational queries. Coordinated with clients and drivers to ensure smooth service delivery and maintained high client satisfaction.

Customer Support Logistics Operational Management Service Delivery Customer Satisfaction Technology Management Customer Facing

Manager

Crockery Business

Managed a profitable consumer goods business specializing in crockery, handling customer relations, sales, and collaborations. Led financial operations, customer communication, and vendor negotiations, contributing to substantial business growth.

Customer Relations Sales Collaboration Financial Operations Customer Communications Business Growth Consumer Goods order fulfillment

Co-Founder

The Core Four Co.

Co-founded a consumer goods business specializing in crockery, known for excellent customer service and smooth operations. Managed sales, client relations, and financial oversight to ensure customer satisfaction and sustainable growth.

Consumer Goods Customer Service Operations Management Sales Client Relations Customer Satisfaction Business Management

Founder

The Wellness Voyage

Founded a wellness brand focused on creating meaningful experiences that prioritize customer well-being. Developed a website, mobile app, and interactive Google Forms to streamline customer onboarding and feedback.

Customer Service Web Development Mobile App Development Customer Onboarding Customer Feedback Offline Customer Interaction Brand Management entrepreneurship

Prefect & Club President

School Clubs

Led event management, finance tracking, and membership coordination for multiple school clubs including Reading, Heritage, and Science Clubs. Organized workshops, reading drives, and inter-school collaborations.

Event Management Collaboration Leadership Project Management Team Leadership Club Management

Chief Advisor

Model United Nations (MUN)

Managed communication and finances with various schools and student bodies for MUN events. Coordinated logistics, prepared delegate kits, handled partnerships, and oversaw budgeting to ensure seamless execution of conferences.

Communication Financial Management Partnership Management Budgeting Conference Execution Project Coordination Student Engagement Team Leadership Public Relations

Front Desk Receptionist Intern

Hospitality Sector

Interned as a front desk receptionist at a hotel, receiving honors for exceptional welcoming skills and guest satisfaction. Handled guest check-ins, bookings, and customer inquiries, both in-person and over the phone.

Hospitality Communication Problem Solving

Student Ambassador

University of Amsterdam

Served as the first point of contact for prospective students and parents, conducting virtual and in-person tours. Managed multilingual communication and represented the university in various outreach events.

Student Engagement University Representation Multilingual Communication Event Management Public Speaking Customer Service Application Support Outreach Communication

Motivational Speaker

Self Employed

Delivered motivational talks for employees and customers across various businesses to foster positivity and growth. Focused on inspiring teams and enhancing customer engagement.

Motivational Speaking Employee Engagement Customer Engagement Public Speaking Leadership Communication Training Personal Development Business Growth Presentation Skills

Language Tutor & Educator

Self Employed

Tutored students across the CBSE curriculum and in French language, focusing on personalized teaching approaches. Supported diverse student needs, including underprivileged children via social work initiatives.

Language Tutoring Curriculum Development Student Support Initiatives Social Work Education Mentoring Communication French

Customer Support Intern

Call Center

Managed inbound customer queries via calls and chats, demonstrating communication excellence and problem-solving abilities. Praised for performance in high-pressure situations.

Customer Support Chat Support Communication Skills Problem Solving Inbound Customer Service Conflict Resolution Data Entry Active Listening

Education

Degrees, certifications, and relevant coursework

University of Amsterdam

Bachelor of Science, Actuarial Science

Grade: Scholarship Recipient

Currently pursuing a BSc in Actuarial Science at the University of Amsterdam, one of the top 50 universities globally. Honored with a prestigious scholarship for academic excellence.

Queen Mary ’s School, Model Town, Delhi

Class 12th, High School Diploma

Grade: 93.3%

Achieved 93.3% overall, with 96 marks in Computer Science and 93.3% in Semester Exams including Maths, English, and Physical Education. Received the Academic Excellence Award for 12 consecutive years (2011–2023).