Lizzie Guzenko
@lizzieguzenko
I coordinate client journeys, service delivery, and cross-functional operations remotely.
What I'm looking for
I've managed end-to-end client journeys, service delivery, and cross-functional operations across real estate, creative businesses, fitness, travel, and events.
At TOSS Group, I guided international clients from consultation and eligibility assessment through contracts and onboarding, using Pipedrive, HubSpot, and Intercom to keep every stage timely and consistent. I maintained a structured sales pipeline that contributed to a 16% increase in client acquisition and retention, while coordinating company events across departments.
At Arden Art Gallery, I independently ran day-to-day operations, supplier logistics, external partnerships, client communications, sales, delivery coordination, installations, exhibitions, and private viewings. I also created promotional campaigns using Canva, Meta Business Suite, Google Ads, and Google Analytics.
I'm comfortable in async, remote-first environments and use AI tools daily to draft communications, summarize notes, and streamline documentation. I bring clear written communication, organised workflows, and practical experience with HubSpot, Salesforce, Notion, Asana, Jira, and Slack.
Experience
Work history, roles, and key accomplishments
Pilates Instructor
PLTS Amsterdam
Jan 2025 - Present (1 year 7 months)
Designs and delivers structured Pilates programming for clients of varying abilities, building a loyal client community through consistent communication and personalized attention. Coordinates scheduling and cross-team updates asynchronously via Notion and Slack.
Sales Consultant, Housing Agent & Events Coordinator
TOSS Group
Jan 2024 - Jan 2025 (1 year)
Managed end-to-end client journeys for international clients, from consultation through contract preparation and onboarding, using CRM and Intercom. Grew sales pipeline contributing to a 16% increase in client acquisition and retention, and coordinated company events across departments.
Office & Gallery Manager
Arden Art Gallery
Jan 2022 - Jan 2024 (2 years)
Independently managed day-to-day studio operations and external partnerships, including suppliers, logistics, and client communications. Led the full sales process and coordinated end-to-end exhibition setups and private viewings.
Social Media Marketing Intern
Arden Visuals
Jan 2021 - Jan 2022 (1 year)
Supported development and execution of digital marketing campaigns for a creative visual production company, using Google Ads and Meta Business Suite. Created content for social media platforms and assisted with email communications.
Private Tour Guide & Travel Coordinator
Sentosa Tour
Jan 2015 - Jan 2019 (4 years)
Delivered fully customised private tour experiences for international clients, managing all aspects of travel logistics from airport arrivals to itinerary execution. Developed independent tour programmes and built long-term client relationships.
Events & Animation Intern
MedPlaya Hotels
Jun 2018 - Aug 2018 (2 months)
Planned and coordinated guest-facing events and entertainment programmes for an international hotel group, managing logistics and on-site execution.
Sales & Marketing Assistant
The Big House
Jan 2016 - Jan 2017 (1 year)
Generated new business through networking, outreach, and client engagement. Managed and grew Facebook pages for company events and created promotional content across social media platforms.
Education
Degrees, certifications, and relevant coursework
University of Liverpool Online
Master of Science, Digital Marketing
2022 - 2024
Pursued an MSc in Digital Marketing, gaining advanced knowledge in digital marketing strategies and analytics.
University of Amsterdam
Bachelor of Science, Business Administration
2019 - 2021
Earned a BSc in Business Administration, focusing on core business principles and management practices.
ESSEC Business School
Bachelor of Science, Business Administration
2017 - 2018
Completed an exchange program in Business Administration, gaining international business perspective.
Overseas Family School
High School Diploma, General Studies
2011 - 2017
Earned a Bilingual IB Diploma and High School Diploma, demonstrating strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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