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Tom Knight

@tomknight

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Customer-success focused operations manager and copywriter skilled in remote e-commerce and content.

Netherlands

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What I'm looking for

I seek a remote, async-friendly role combining customer success and operations with opportunities to own end-to-end processes, improve workflows, and craft customer-facing content.

I am an adaptable remote professional with experience in hospitality management, e-commerce operations, and content creation, comfortable owning end-to-end customer relationships and keeping distributed operations running smoothly. I have run a remote WooCommerce business, managed guest-facing operations for a 46-bed hostel, and provided freelance copywriting and content review for agencies and direct clients.

My strengths include clear communication, fast learning, and building organised workflows that scale; I write customer-facing copy with SEO awareness, handle complex customer queries professionally, and manage asynchronous, cross-time-zone collaboration. I take ownership of processes, maintain high quality standards, and focus on creating reliable, people-first customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Copywriter & Content Reviewer

Current

Independent

Jan 2021 - Present (5 years 2 months)

Produced and edited blog posts and e-commerce copy for agencies and direct clients, adapting tone to brand voice and managing client relationships and deadlines independently.

Copywriting Content Editing seo writing Client Communication Remote Collaboration

Owner & Operations Manager

Rag & Bone Vintage

Jan 2023 - Jan 2026 (3 years)

Managed all aspects of a remote WooCommerce vintage clothing business, including inventory, fulfilment, product listings, and customer communications to maintain consistent operations and brand voice.

E Commerce Operations WooCommerce Inventory Management Fulfilment SEO Copywriting Customer Support Google Workspace Workflow Optimization

Owner & General Manager

Mama's Home Hostel

Jan 2019 - Jan 2021 (2 years)

Owned and operated a 46-bed hostel, led a team of staff and volunteers, managed guest communications and reservations, and maintained high satisfaction and operational standards.

Hospitality Management Team Leadership Guest Relations Reservations Management Multilingual Communication Operations Scheduling Customer Service

Sales & Logistics Coordinator

City Cows

Jan 2016 - Jan 2018 (2 years)

Coordinated sales pipelines and logistics operations, facilitating communication between internal teams and external partners to support timely delivery and sales processes.

Sales Coordination Logistics Pipeline Management Operational Support

Sales Consultant

Safestore UK

Jan 2014 - Jan 2016 (2 years)

Delivered customer-facing sales support focused on needs assessment, objection handling, and account management to drive conversions and customer satisfaction.

Sales Objection Handling Account Management Customer Service Relationship Building