Looking for a job

Abena Boadi

@abenaboadi

Message

I build scalable workplace and business operations that improve employee and customer experiences.

Netherlands

Message

At Microsoft Innovation Hub Netherlands, I coordinate a high-volume workplace and customer experience portfolio supporting around 10 customer engagements each week. I lead the 48-person Hub Champions program and use Microsoft Copilot and Dynamics to streamline communication and administrative workflows.

I've also managed operational systems, artwork logistics and exhibition projects at the Rijksmuseum, grant and event administration at Porticus, and international platform implementation at ABN AMRO. I bring structure to complex stakeholder environments across technology, culture and finance.

Experience

Work history, roles, and key accomplishments

Business Coordinator

Microsoft Innovation Hub Netherlands

Jan 2024 - Jan 2026 (2 years)

Coordinated a high-volume workplace and customer experience portfolio, supporting an average of 10 customer engagements per week. Managed relationships and communication across employees, customers, partners, and internal stakeholders through onsite and digital channels.

Microsoft 365 Microsoft Copilot Dynamic Program Coordination Stakeholder Management Process Improvement Vendor coordination Event Management Communication Skills

Digital Communications & Social Media Volunteer

Connect 2 Us

Jan 2023 - Dec 2023 (11 months)

Managed Instagram content strategy and page operations to increase community engagement. Created and promoted digital campaigns, including paid social advertising initiatives.

Instagram Content Strategy Social Media Marketing Paid Advertising Audience Engagement

Business Manager, Registrars Office

Rijksmuseum

Jan 2021 - Dec 2023 (2 years 11 months)

Managed project administration, operational systems, and documentation using Adlib, Excel, Microsoft 365, and Join. Coordinated national and international transport and installation of artworks, working across multiple stakeholders and operational dependencies.

Adlib Excel Microsoft 365 Join Project Administration Stakeholder Management Documentation Exhibition Coordination

Donor Management

Porticus

Jan 2018 - Dec 2020 (2 years 11 months)

Managed event logistics for the Niels Stensen Fellowship conference, coordinating stakeholders and operational requirements. Reviewed and assessed incoming grant applications and maintained accurate operational processes.

Event Management Grant Review Administration Financial Reporting Stakeholder Coordination

Implementation Consultant

ABN AMRO

Jan 2015 - Dec 2016 (1 year 11 months)

Led the international implementation of IBM Connections, coordinating stakeholders across multiple regions to support platform adoption. Organized stakeholder workshops and engagement activities across regions.

IBM Connections Stakeholder Management Implementation Workshops Communication Skills

Researcher

Damen Shipyards

Jan 2015 - Dec 2015 (11 months)

Conducted research on the use of vocational training to reduce unemployment and enhance personal development.

Research Vocational Training Unemployment Personal Development

Programs and Partnerships

British Council

Jan 2014 - Dec 2015 (1 year 11 months)

Coordinated group discussions and follow-up activities supporting the Apeldoorn British-Dutch Dialogue Conference. Managed administration for English-language courses and teacher development programs.

Program Coordination Administration Content Management Social Media Event Support

External Relations

Hogeschool van Amsterdam

Jan 2011 - Dec 2014 (3 years 11 months)

Managed internship-related stakeholder communication for law students seeking domestic and international placements. Coordinated information days, career fairs, and alumni events across university and external locations.

Stakeholder Communication Event Coordination Career Fairs Alumni Relations Internship Management

Inclusion and Reintegration

Futuro (UWV)

Jan 2010 - Dec 2011 (1 year 11 months)

Coordinated education, training, and individual coaching programs for young people and job seekers facing barriers to the labour market. Collaborated with UWV and the Municipality of Amsterdam to deliver tailored reintegration and training programs.

Program Coordination Training Coaching Social Reintegration Stakeholder Collaboration