At Cool-Soft – MPAT, I support the development, product delivery, and implementation of an aviation training and compliance platform. I define requirements and workflows, translating operational and regulatory needs into platform functionality.
At FL3XX GmbH, I managed customer engagements from discovery and implementation planning through onboarding, go-live, and adoption. I also created product specifications, user stories, and acceptance criteria, and supported feature development through testing, UAT, and release.
Earlier, I administered the AIMS operational and crew management system at Flybe Plc (Virgin Connect), translating departmental needs into software requirements and coordinating configuration, testing, and upgrades. I also contributed as an AIMS subject-matter expert to a BCG-led crew optimisation project for flynas.

