Open to opportunities

Alexandra Tomkova

@alexandratomkova

Message

PMP-certified SaaS Implementation Manager driving enterprise platform adoption and process improvement.

United Kingdom

Message

What I'm looking for

I seek a remote or senior hybrid role focused on enterprise SaaS implementations, change management, and data-driven adoption strategies where I can lead cross-functional teams and scale platform success.

I am a PMP-certified SaaS Implementation Manager with a decade of experience leading full-cycle enterprise platform deployments at Expedia Group, driving high adoption and engagement across 1,500+ users worldwide. I combine legal tech experience (Ironclad), advanced data analysis, and Kaizen continuous improvement to deliver measurable outcomes like 95% adoption and multimillion-dollar value from strategic rollouts.

My strengths include cross-functional leadership, vendor management, and user enablement—creating customer-centric communications, training, and change management strategies that consistently improve proficiency, reduce support queues, and exceed quality targets. I seek opportunities where I can apply data-driven decision making and transformation expertise to scale platform success.

Experience

Work history, roles, and key accomplishments

Current

Platform Implementation Manager

Current

Expedia Group

Jun 2022 - Present (3 years 7 months)

Led full‑cycle enterprise platform and Legal Center implementations impacting 1,500+ users, achieving 95% functionality satisfaction and 85% engagement through data‑driven change management and training.

Enterprise SaaS Change Management Ironclad Stakeholder Engagement Vendor Management SharePoint Data Driven Decision Making

Platform Implementation Specialist

Expedia Group

Jan 2020 - May 2022 (2 years 4 months)

Deployed mobile offer strategy generating $10M in bookings and designed partner training programs that reduced support queues 38% through self‑service adoption and cross‑functional enablement.

& Customer Success Mobile Strategy UX Data Analysis SQL Power BI Cross Functional Collaboration

Technical Solutions Analyst

Expedia Group

Jul 2016 - Dec 2019 (3 years 5 months)

Resolved technical issues and led workflow optimizations that reduced global handling time by 10 minutes and maintained a 94% satisfaction rate while achieving a 98% quality score.