Open to opportunities

Maria User

@mariauser21

Message

I implement SaaS business systems, guiding stakeholders through change and UAT.

United Kingdom

Message

What I'm looking for

I’m looking for a role that owns SaaS rollouts end-to-end—requirements, vendor evaluation, UAT, and change enablement—where I can strengthen controls, train users, and translate business needs into reliable workflows.

I’m a business systems professional supporting SaaS implementations, vendor evaluations, user acceptance testing (UAT), business process improvement and organisational change within international organisations. I evaluate technology solutions, gather business requirements, support system rollouts, and deliver training and guidance to end users while strengthening controls across Finance, IT, and Compliance.

In my current role, I help implement Emburse Chrome River by validating workflows and policy controls with internal teams and the vendor. I led the evaluation of five travel and expense management platforms, served as a pilot UAT user, tracked issues through fixes, and developed training and process documentation supporting rollout across a 250+ employee organisation.

Experience

Work history, roles, and key accomplishments

Current

Business Systems Specialist

Current

Commonwealth Secretariat

Mar 2024 - Present (2 years 4 months)

Contributed to the organisation-wide implementation of Emburse Chrome River by supporting system configuration, workflow validation, policy controls, and deployment. Led evaluation of five travel and expense platforms, performed UAT as 1 of 5 pilot users, and supported issue resolution, training, and reporting across a 250+ employee organisation.

Chrome River SaaS Implementation User Acceptance Testing (UAT)Vendor Management Requirements Gathering Validation Reporting Analysis Compliance Governance

Client Solutions & CRM Coordinator

The Times & The Sunday Times

Nov 2023 - Mar 2024 (4 months)

Managed relationships for 20+ corporate clients as a point of contact for subscription management, account queries, and service support. Used Salesforce to maintain records and engagement activity, gathered feedback, escalated recurring issues, and supported proposals and client communications to improve retention and engagement.

Salesforce Client Relationship Management Subscription Management Customer Support Account Management CRM Data Management Stakeholder Management Client Communication

Regional Programme Coordinator

Gensler

May 2023 - Nov 2023 (6 months)

Coordinated regional projects and operational initiatives across London, Munich, and Berlin, supporting consistent rollout of HR and IT system changes. Maintained project documentation, tracked actions, produced dashboards and reports, and supported progress monitoring for senior stakeholders.

Programme Coordination HR & IT System Rollouts Project Documentation Action Tracking Dashboard And Reports Change Support

Client Operations Specialist

International SOS

Oct 2021 - May 2023 (1 year 7 months)

Supported multinational clients with travel risk management, emergency travel coordination, and operational support during global disruption. Coordinated travel approvals and risk assessments, resolved travel-related issues with internal and external stakeholders, and maintained records and reporting for compliance and service delivery.

Travel Risks Travel Coordination Risk Assessment Travel Support Stakeholder Management Compliance Operational Support