Murphy User

Led end-to-end software implementation projects, managing timelines, deliverables, and stakeholder communications from sales handover to Go-Live and post-Go-Live support. Successfully achieved promotion milestones by leading complex projects, resolving escalations, and mentoring new team members.

Organised industry events and mentoring sessions, supporting young professionals within the insurance industry and increasing participation rates. Collaborated with committee members to drive initiatives, resulting in improved engagement and networking opportunities.

Analysed team workflows within Acturis and led the redesign of key system processes, improving transaction efficiency for high-volume clients. Successfully implemented a structured process for generating customised insurance documentation and invoicing, significantly reducing errors and increasing team proficiency.

Supported the placement and administration of multinational insurance programmes, liaising with international brokers and clients to meet local and global requirements. Managed policy documentation, renewals, and adjustments with meticulous attention to detail.

Transitioned from front desk to accounts support, managing aged debt and reconciling payments. Led process improvement projects in document handling, refunds, and credit control, enhancing operational efficiency.

Completed a Foundation Degree in Sociology & Criminology. Studied foundational concepts in both fields, gaining insights into societal structures and criminal justice systems.

Achieved 9 GCSEs, including core subjects such as English, Maths, and ICT. Developed foundational academic skills and knowledge across various disciplines.