Open to opportunities

Daniel Loney

@danielloney

Message

Customer service representative with strong technical support skills.

Trinidad and Tobago

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I'm a dedicated customer service representative with a passion for delivering exceptional support. My experience spans various channels, including phone, social media, and in-person interactions. At Kim's Electronics, I honed my skills in resolving customer complaints efficiently while maintaining accurate records and ensuring customer satisfaction.

As a Tier 1 Technical Support Specialist at Kajabi, I assisted business owners in troubleshooting technical issues on the SaaS platform. My commitment to providing clear and effective communication helped me maintain a 96-97% customer satisfaction rating. I thrive in diverse environments, collaborating with teams across different countries to ensure seamless customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Student

Current

Roytech

Aug 2023 - Present (1 year 9 months)

Currently pursuing an Associate's Degree in Information Technology while working on certifications in Google Data Analytics and Managerial Economics.

Information Technology Data Analytics A+ Certification Microsoft Office Academic Learning Time Management Project Management Research Communication

Tier 1 Technical Support Specialist

Kajabi

Nov 2024 - Jan 2025 (2 months)

Assisted business owners with technical issues on the Kajabi platform, utilizing Zendesk for customer inquiries. Maintained a high support rating while coordinating with international support teams.

Technical Support Zendesk Communication Team Coordination Customer Experience SaaS Troubleshooting Email Support

Customer Service Representative

Kim's Electronics

Nov 2022 - Jan 2023 (2 months)

Delivered customer support across multiple channels, sold and set-up devices for customers, and resolved complaints efficiently. Maintained customer records and updated account information as needed.

Customer Support Problem Solving Communication CRM Tools Teamwork Sales

Education

Degrees, certifications, and relevant coursework

Roytech

Associates Degree, Information Technology

2024 -

Currently working on obtaining an Associates Degree in Information Technology, along with the Google Data Analytics Professional Certificate and Managerial Economics and Business Analysis.

CTS College

CompTIA A+ Certification, Information Technology

Completed an introductory CompTIA A+ course.

Queen's Royal College

CSEC Examinations, General Education

Completed CSEC Examinations with subjects including Economics, English A, Information Technology, Mathematics, Principles of Business, and Social Studies.